General Surgery Medical Secretary

General Surgery Support Medical Secretary NHS AfC:
Band 3

Main area General Surgery Grade NHS AfC:
Band 3 Contract Fixed term: 12 months (Full Time) Hours Full time - 37.5 hours per week (Monday - Friday 09.00 - 17.00) Job
-SURGERY-8212151-A

Site Walsall Manor Hospital Town Walsall Salary £25,760 - £27,476 per annum Salary period Yearly Closing 28/09/2026 23:59 Interview date 19/10/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

To provide comprehensive secretarial and administration support, handling first line enquiries from patients, relatives and staff and assisting with the coordination of waiting lists and clinics for an assigned group of clinicians.

We are looking to recruit someone who can provide a comprehensive service with at least 6 months medical secretary experience. Personal organisation, well developed communication skills and the ability to prioritise workloads and juggle ever-changing priorities are also essential as is the ability to demonstrate working in a fast paced environment. We are looking for team players who are also able to work on their own initiative.

To provide comprehensive secretarial and administration support. Typing of clinic letters. Handling first line enquiries from patients, relatives and staff and coordinating waiting lists and clinics for an assigned group of clinicians

1. To provide a comprehensive, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, taking & typing of minutes at meetings, discharge summaries and medico-legal reports.

2.Obtaining medical notes to assist the clinical team with the management of appointments, keeping track of referrals to ensure patients are promptly reviewed and appropriate follow up arrangements are in place in line with patient pathway.

3.To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.

4.Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed…