Employee Experience Partner

Your role
What you’ll be doing
What We Need

Corpay is currently looking to hire a Employee Experience Partner within our Employee Experience UK team. This position falls under our Global Shared Services function and located Meriden, Walsall in UK. You will provide operational support and help streamline operational and administrative HR processes across the UK. You will be the key support to our UK stakeholders in handling the all-employee experience matters.

You will report directly to the Senior HR Employee Experience Manager and regularly collaborate with the wider UK HR/EE team, IVP business leaders and supporting offices in Meriden and Walsall.

As an Employee Experience Partner, Corpay will set you up for success by providing:

• Assigned workspace in Walsall, Meriden offices, UK
• Company-issued equipment
• Formal, hands-on training. Support for you to complete professional certifications.

• Building relationships with all our UK stakeholders to improve their HR experience.
• Proactively encourage Self-service through our HR Hub.
• Serving as a labor relations/employee relations resource and provide insight regarding new company policies, procedures, programs and activities.
• Conducting investigations, prepares investigative reports, and makes recommendations to resolve employee issues based on policy, past practice and legal justifications.
• Conducts exit interviews and make recommendations based on trends or notable comments for advising management for improvement.
• Ensuring thorough understanding of company policies by conducting new employee orientations and follow-up sessions; assist management team with follow up questions related to company policies and procedures.
• Assist in the day-to-day administrative processes, including reporting related to FMLA maintenance and time management processes.
• Conducting staffing/turnover reporting to include tracking of offer letters, new hire process flow and scheduled orientation dates.
• Identifies internal talent and partners with hiring manager and Talent Acquisition Partner to fill open roles.
• Consults with and advises managers and employees with regard to employee relations issues including investigation and problem resolution, disciplinary action and termination.
• Advises managers and employees concerning compensation, benefits, and employee services as well as provide training in accordance with policies, procedures, and practices.
• Interprets and executes company policies, procedures and practices to ensure compliance with government laws and regulations.
• Acting as key business partner focused on establishing, maintaining, and developing an environment to promote positive employee relations and successful business practices.
• Assisting with other tasks or special projects as assigned by manager.
• Proactively identifying and meeting customer and stakeholder needs while delivering exceptional service.
• Thinking creatively and developing innovative solutions to improve processes and business outcomes.
• Building and maintaining strong relationships with stakeholders across the business.
• Collaborating effectively, sharing knowledge, and contributing to team success.
• Demonstrating a results-driven mindset by delivering high-quality outcomes and continuously improving performance.

• 2+ years in a HR Generalist / Shared Services environment
• CIPD level 5 or 5+ years of experience in HR corporate environment
• Strong UK labor code knowledge
• Strong communication & problem-solving skills
• Demonstrated track record of strong service delivery.
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces (Workday preferred)
• Knowledge of HR strategies and objectives
• Risk awareness and management advisor experience
• Experience in a fast paced, high-volume environment with a strong customer service focus
• Continuous improvement mindset
• Ability to work under pressure balancing day to day priorities with project work
• Experience leading and supporting complex employee relations cases
• Exceptional organizational skills and attention to detail
• Strong analytical skills
• Commercial and regulatory knowledge
• Occasional travelling will be required – you will need to…