ERP Support Analyst Application Support

Location: Willenhall

If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation.

We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst.

This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function.

Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes.

Role: ERP Support Analyst Application Support
Salary:
Up to £40,000
Location:
Wolverhampton

The Role

• Support and troubleshoot business-critical applications and ERP systems
• Manage incidents, service requests, problem investigations and change requests
• Work closely with users and stakeholders across multiple sites
• Create and maintain support documentation, process guides and knowledge articles
• Help improve support processes and introduce more efficient ways of working
• Support system upgrades, migrations and post-implementation activities
• Ensure support requests are managed within agreed service levels

What We're Looking For

• Experience in an Application Support, ERP Support or Systems Support role
• Knowledge of ERP systems, ideally Microsoft Dynamics AX
• Understanding of ITIL and service management processes
• Strong troubleshooting and problem-solving skills
• Experience working with service desk/ticketing systems
• Good documentation skills and attention to detail
• Confident communicator who can work with both technical and non-technical users
• Ability to manage priorities and take ownership of issues through to resolution

This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.