Returns & Claims Coordinator

Location: Aldridge

Job Type: Full-time | Temp-to-Perm (3-month contract)

Pay Rate: £12.71 per hour (paid breaks – equivalent salary £27,758.64)

Working Hours:

• Monday – Thursday: 07:45 – 17:00
• Friday: 07:30 – 12:30 (early finish)

We are seeking a highly organised and detail-focused Returns & Claims Coordinator to join a busy and fast-paced team within a manufacturing and distribution environment.

The successful candidate will be responsible for managing supplier and customer returns, processing claims and credits, and maintaining accurate stock and transactional records through ERP/WMS systems. This role requires strong attention to detail, excellent communication skills, and the ability to work accurately under pressure.

• Processing supplier and customer returns
• Managing claims and credit processing
• Matching supplier invoices to goods received notes (GRNs)
• Updating stock records and transferring stock within ERP/WMS systems
• Supporting stock takes and stock reconciliation activities
• Liaising with internal departments including Commercial, Accounts, QA/QC, and Transport
• Ensuring all records and transactions are processed accurately and efficiently

• Previous experience in a similar administrative, logistics, purchasing, or stock control role
• Experience using ERP or WMS systems (preferred)
• Strong attention to detail and high level of accuracy
• Strong communication and organisational skills
• Ability to manage multiple tasks in a fast-paced environment
• A proactive and reliable approach to work

• Supportive and collaborative team environment
• Opportunity for development and progression within the business
• Varied and fast-paced role with responsibility and autonomy
• Free on-site parking
• Competitive hourly rate and benefits package