Sales Business Analyst - Dynamics 365

Location: Hybrid (3 days on-site) – Walsall (preferred) or West Sussex, County Durham, London, Belfast or Mallow

Are you an experienced Business Analyst with a passion for improving business processes, driving user adoption and delivering business transformation?

Do you want to play a key role in a global Microsoft Dynamics 365 programme where you'll influence how an international business operates for years to come?

We're supporting a leading global manufacturing and distribution business with the appointment of a Sales Business Analyst to join their Commercial Excellence team during an exciting period of global transformation.

This is far more than a traditional Business Analyst role. You'll initially support the global rollout of Microsoft Dynamics 365 Finance & Operations before becoming a key member of the implementation of Dynamics 365 Sales (CRM), helping to define and embed a new global sales operating model.

Long-term, you'll become the subject matter expert for the CRM platform, working alongside senior commercial leaders to improve sales processes, user adoption and commercial performance across multiple international locations.

This role has been created to support a multi-phase global transformation programme.

Initially, you'll play a key role in supporting the rollout of Dynamics 365 Finance & Operations, ensuring sales teams are trained, engaged and fully supported throughout each implementation.

Following the ERP rollout, you'll move into the implementation of a new global Dynamics 365 Sales (CRM) platform.

As the programme evolves, you'll become a key member of the Commercial Excellence team, supporting continuous improvement initiatives, standardising global sales processes and helping maximise the value of the CRM platform across the business.

Key Responsibilities:

• Support global Dynamics 365 Finance & Operations implementations and go-live activities.
• Deliver user training, workshops and hypercare support.
• Gather business requirements and document business processes.
• Support User Acceptance Testing (UAT), defect management and release activities.
• Work closely with Sales, Commercial Excellence, IT, Business Intelligence and external implementation partners.
• Help define and implement global sales processes within Dynamics 365 Sales.
• Create user documentation, training materials and process guides.
• Champion CRM adoption and continuous process improvement.
• Support reporting, forecasting and commercial excellence initiatives.

About You:

You'll be an experienced Business Analyst, CRM Business Analyst, Sales Systems Analyst or Dynamics 365 Functional Consultant who enjoys improving business processes and supporting users through change.

You'll ideally bring:

• Experience supporting Microsoft Dynamics 365 implementations (Finance & Operations and/or Dynamics 365 Sales).
• Strong business analysis skills including requirements gathering, process mapping and documentation.
• Experience supporting User Acceptance Testing (UAT), go-live activities and hypercare.
• Excellent stakeholder management and communication skills.
• Experience delivering training and driving user adoption.
• A collaborative approach with the ability to work across technical and non-technical teams.
• Experience with in manufacturing, engineering or distribution would be advantageous but is not essential

If you're looking for an opportunity where you can influence global business processes, support a major Dynamics 365 transformation and develop into a recognised CRM subject matter expert, we'd love to hear from you.