Senior Technical Specification and Support Manager

Can you bring your technical skills to our Technical and Product department? Join our team based in UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

As our Senior Technical Specification and Support Manager, you will act as the organisation's senior technical authority across electronic access control systems. This role is focused on technical leadership, system design, training, and aftersales support ensuring robust, scalable, and compliant solutions across the UK & Ireland. You will lead complex solution design, support delivery and escalation functions, and drive technical capability across internal teams and partner networks.

• Act as the technical authority for electronic access control systems, ensuring best‑practice design, deployment, and assistance.
• Lead the design and validation of complex access control solutions, including integrations and high‑risk or strategic projects.
• Own and enhance the technical competency of the organisation and partners through structured training and knowledge transfer.
• Provide 2nd line technical assistance and escalation management, ensuring high service quality and rapid resolution of complex issues.
• Act as a critical interface between product, engineering, support, and the field, contributing to continuous improvement and innovation.

• Strong experience with electronic access control and security systems.
• Proficient in system design, troubleshooting, and integrated solutions.
• Good knowledge of networking, IP systems, cybersecurity, and integrations.
• Experience in technical assistance, escalation management, training, and mentoring.
• Familiarity with enterprise access control platforms, compliance standards, and product testing/validation.

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing programme.

We review applications regularly, so don’t wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at

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