It Field Service Engineer

Brief Job Description

Provide on-site and remote support for end-user devices including laptops, desktops, mobile devices and printers

Troubleshoot hardware, software, and network connectivity issues, escalating where appropriate

Install, configure, and maintain Windows-based devices, applications, and core productivity tools including Microsoft 365

Support site-based infrastructure including switches, Wi-Fi access points, cabling, and local servers where applicable

Complete hardware replacements, upgrades, and asset management tasks

Deliver excellent customer service and represent IT with a professional, solution-focused approach

Maintain accurate documentation, service tickets, and site visit reports

Liaise with the Service Desk and other technical teams to ensure timely resolution of incidents

Assist other technical teams where required to support wider IT operations

Previous experience in an IT support or field engineering role

Strong troubleshooting skills across hardware, software and networking

Experience supporting Windows operating systems and Microsoft 365

Excellent communication and customer service skills

Well organised and able to manage multiple site visits and priorities

Demonstrates attention to detail and a proactive approach to problem solving

Full UK driving licence and willingness to travel nationally

At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.