IT Service Desk Lead — People & Process Excellence
Job in
Walsall, West Midlands, WS1, England, UK
Listed on 2026-08-05
Listing for:
Walsall Housing Group
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, IT Support, Technical Support
Job Description & How to Apply Below
Walsall Housing Group is seeking an experienced IT Service Desk Team Leader to guide a frontline IT support team across multiple sites. You will provide hands-on support, guidance and direction while ensuring services meet ITIL-aligned processes.
You will lead a team of IT Technicians, manage ITSM and incident management, and drive improvements in service delivery. The role requires on-site presence at our Walsall head office and a strong focus on customer service excellence.
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