Head of Demand & Forecasting

About The Role

RAC are on the lookout for a
Demand Forecasting Product Owner
who will directly shapeoperational performance, financial planning, and executivedecision making.

You will sit at the heart of the organisation,bringingforecastingauthority&leadership, and executive influencetoa forecasting capability trusted by SLT, the Executive Committee, and the CEO.

As Demand Forecasting Product Owner, you will lead a critical capability at the heart of ahigh volume, fastmoving organisation. The forecasts you owndeterminehow the business plans, how it deploys resources, how it protects margin, andmost importantlyhowweconsistently meet customer demand.

You’lllead a team of specialists and act as the bridge between
Data Science and Operations
, ensuring forecasts are not only methodologically robust, but transparent, actionable, and trulydecision ready.

Basedfromour
Bescot
or
Bristol
site – this is a hybrid working role.

Whatyou’lldo

• Own and continuously evolve the Group Operational Forecast, ensuring accuracy, credibility, resilience, and real operational value.

• Lead a Forecasting Improvement Programme, delivering rapid, measurable gains in accuracy, stability, and transparency.

• Provide clear, confident weekly narrative and insight to the Executive Team and CEO, explaining movements, risks, and required actions.

• Act as theday-to-dayconduit between Data Science and Operations, translating complex model behaviour into operational insight.

• Own the forecasting product roadmap, prioritisingsprint-basedenhancements with Data Science, Technology, and Operations teams.

• Establish robust model governance, including explainability, diagnostics, validation, stress testing, and change control.

• Align short-, medium-, and long-term forecasts, creating a single, coherent forecasting story across the organisation.

• Strengthen data quality, controls, andend to endforecasting processes, reducing manualinterventionand increasing trust.

• Influence and challenge atasenior level, ensuring forecasting is recognised as a strategic capability, not a technical process.

• Lead, coach, and develop ahigh performing team of forecasting specialists.

Whatyou’llbring

Technicalexpertise

• Deep specialist knowledge of forecasting, time series modelling, statistical inference, and model evaluation.

• Experience of applyingadvanced techniquestocommercial decision making.

• Strong understanding of data engineering, data structures, and data quality principles.

Leadership & influence

• Exceptional communication skills-able to turn complexity into clear, compelling insight.

• A strong product ownership mindset, balancing prioritisation, pace, and outcomes.

Delivery & ownership

• A track recordof delivering material improvements to forecasting models or analytical products.

• Comfortable operating at pace while balancingshort termfixes andlong termcapability uplift.

As a
Demand Forecasting Product Owner
at RAC,
you’ll
get benefits that go the extra mile

• Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.

• Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.

• Time Off That Matters – enjoy 25 days annual lave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.

• Financial Security & Perks – pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.

• Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.

• Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation,you’llautomatically join our Colleague Share Scheme, giving you a stake in our collective success.

Why RAC?

For more than 128 years,we’vebeen keeping drivers moving, and todaywe’retrusted by over 15 million members.

We’realso trusted by our people, with a 4.5-star Glassdoorrating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self toworkandwe’llbe with you every step of the way to help you grow and develop your career.