IT Service Desk Analyst

About Barhale

Who are Barhale?

Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:

Water
Transport
Built environment
Energy We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.

Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.

We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:

Tunnelling
MEICA
Temporary and permanent design
Steel-fabrication
Signs (design and fabrication)
Health & safety equipment and products, including PPE

Why join Barhale?

As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.
Job security, long-term secured work through various frameworks and large infrastructure schemes
A broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients
Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success

IT Service Desk Analyst

The Role

This role offers the opportunity for someone with a passion for IT to join an existing team of analysts and engineers. This role provides the opportunity to work across many areas of IT support, gaining valuable experience in a professional business environment. Our team embraces a learn-by-doing approach, providing opportunities to develop your skills, expand your technical knowledge, and take on greater technical responsibility.

You will work closely with our head office functions, as well as those located in our other regions.

Key Responsibilities

Log, manage, and resolve customer incidents and service requests received via phone, email, or ticketing systems, ensuring compliance with agreed SLAs.
Provide first-line technical support, resolving issues where possible and escalating more complex incidents to IT Service desk Engineer/Leader when required.
Configure, deploy, and support end-user hardware, including Windows laptops, Android devices, printers, and other IT equipment.
Manage and maintain user accounts, permissions, and access within Active Directory and Microsoft 365 Online.
Support mobile device management platforms, including Microsoft Intune and Jamf.
Install and maintain business applications and software packages.
Configure, monitor, and support site connectivity solutions, including Meraki and Teltonika networking equipment.
Create, review, and maintain IT support documentation within ticketing system knowledge base, and Sharepoint.

About you

Essential

Strong interest in IT / Technology with a desire to learn new skills.
IT troubleshooting skills

Experience with Windows 11
A working knowledge of Active Directory / O365 accounts & groups.
Good knowledge of Microsoft suite
Excellent customer service
High attention to detail.
Willingness to learnDesirable

Previous experience working within an IT…