Salesforce Transformation & Delivery Lead
Job in
Walsall, West Midlands, WS1, England, UK
Listed on 2026-09-30
Listing for:
Vallum Associates
Full Time
position Listed on 2026-09-30
Job specializations:
-
IT/Tech
Change Management, IT Project Manager, CRM Systems & Management
Job Description & How to Apply Below
Title:
Lead Salesforce Transformation & Delivery
Duration:
Fix Term Contract
-12 Months
Location:
WALSALL, West Midlands,UK
You'll be responsible for leading our Salesforce implementation programme, working alongside leadership, operational teams, implementation partners, and technical specialists to deliver a platform that genuinely transforms our operations. You will own programme governance, delivery, stakeholder engagement, and business readiness.
What You'll Be Doing
* Lead the end-to-end Salesforce implementation programme.
* Develop and own the project roadmap and delivery plan.
* Manage multiple work streams across technology, operations and business change.
* Work closely with Salesforce implementation partners and hold suppliers accountable for delivery.
* Build strong relationships with senior operational leaders and executive sponsors.
* Chair programme governance meetings and Steering Groups.
* Manage programme risks, issues, dependencies and decisions.
* Oversee budget management and programme reporting.
* Ensure business readiness, communications and user adoption.
* Coordinate testing, data migration, cutover planning and go-live activities.
* Drive benefits realisation and continuous improvement following implementation
What We're Looking For
We're looking for someone who has successfully delivered large-scale Salesforce programmes and understands that technology alone doesn't transform organisations—people do.
* Significant experience leading enterprise Salesforce implementations.
* Experience delivering complex digital transformation programmes.
* Strong knowledge of Salesforce delivery methodologies.
* Experience working with Salesforce implementation partners and System Integrators.
* Excellent stakeholder management skills with the confidence to influence at Executive level.
* Strong programme governance and planning capability.
* Experience managing multiple work streams simultaneously.
* Excellent commercial awareness and budget management
Desirable Experience
Experience in 4 or more of the following would be advantageous:
* Service Cloud
• Experience Cloud
• Sales Cloud
• Omni-Channel
• Contact Centre technology
* Utilities sector
• Customer Service operations
• Billing and Collections
• Regulatory environments
* Data migration and system integrations
• Delivering complex integrations across CRM, billing, telephony, customer portals, reporting and operational systems
• Agile and hybrid delivery methodologies
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