IT Application Support Analyst

Who are Barhale?

Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:

• Water
• Transport
• Built environment
• Energy We

We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.

Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.

We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:

• Tunnelling
• MEICA
• Temporary and permanent design
• Steel-fabrication
• Signs (design and fabrication)
• Health & safety equipment and products, including PPE

As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.

Job security, long-term secured work through various frameworks and large infrastructure schemes

A broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients

Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success

The IT Application Support Analyst is responsible for supporting and promoting the effective use of IT systems and digital workplace technologies. The role acts as a key point of contact for end users, providing guidance, support and training to maximise the value of core business applications and collaboration platforms.

The successful candidate will maintain knowledge resources, develop user communications, deliver training and workshops and provide expert advice to ensure users can effectively leverage available technology to improve productivity and collaboration.

Working closely with stakeholders across the business and the wider IT team, the IT Application Support Analyst will drive user adoption, support continual improvement initiatives, and contribute to the development of processes and governance standards relating to the use of business applications.

• Act as a subject matter expert for Microsoft 365 (M365) products and core IT services, providing guidance and support to end users.
• Respond to user enquiries regarding the effective use of applications and collaboration tools, ensuring users are able to maximise productivity and efficiency.
• Advise and support users in selecting the most appropriate technology solutions and applications to meet business requirements, including participation in new application evaluation processes.
• Assist in the provision and maintenance of M365 services ensuring that users gain maximum value from the service
• Support document storage, sharing and collaboration processes across Microsoft 365 and other core systems.

• Create, maintain and continually improve end-user knowledge base content, user guides and support documentation.
• Develop and publish communications, news articles and…