Salesforce Transformation & Delivery Lead
Job in
Bloxwich, Walsall, West Midlands, WS1, England, UK
Listed on 2026-10-04
Listing for:
Vallum Associates
Full Time
position Listed on 2026-10-04
Job specializations:
-
IT/Tech
Change Management, CRM Systems & Management, IT Project Manager
Job Description & How to Apply Below
Title:
Lead Salesforce Transformation & Delivery
Duration:
Fix Term Contract
-12 Months
Location:
WALSALL, West Midlands,UK
- Lead the end-to-end Salesforce implementation programme.
- Develop and own the project roadmap and delivery plan.
- Manage multiple work streams across technology, operations and business change.
- Work closely with Salesforce implementation partners and hold suppliers accountable for delivery.
- Build strong relationships with senior operational leaders and executive sponsors.
- Chair programme governance meetings and Steering Groups.
- Manage programme risks, issues, dependencies and decisions.
- Oversee budget management and programme reporting.
- Ensure business readiness, communications and user adoption.
- Coordinate testing, data migration, cutover planning and go-live activities.
- Drive benefits realisation and continuous improvement following implementation
We're looking for someone who has successfully delivered large-scale Salesforce programmes and understands that technology alone doesn't transform organisations - people do.
- Significant experience leading enterprise Salesforce implementations.
- Experience delivering complex digital transformation programmes.
- Strong knowledge of Salesforce delivery methodologies.
- Experience working with Salesforce implementation partners and System Integrators.
- Excellent stakeholder management skills with the confidence to influence at Executive level.
- Strong programme governance and planning capability.
- Experience managing multiple work streams simultaneously.
- Excellent commercial awareness and budget management
Experience in 4 or more of the following would be advantageous:
- Service Cloud Experience Cloud Sales Cloud Omni-Channel Contact Centre technology
- Utilities sector Customer Service operations Billing and Collections Regulatory environments
- Data migration and system integrations Delivering complex integrations across CRM, billing, telephony, customer portals, reporting and operational systems Agile and hybrid delivery methodologies
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