2nd-Line IT Support Specialist — Troubleshooting & Deployments
Listed on 2026-10-19
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IT/Tech
HelpDesk/Support
Walsall Council is seeking a permanent 2nd Line Support Officer to join the DaTS Customer Services Team at the Civic Centre in Walsall. Based across the borough, the role diagnoses and resolves hardware and software issues, including on-site visits to libraries and Active Living Centres.
You will handle complex incidents, assist with frontline call handling during peak times, escalate to specialist teams or suppliers, and contribute to device configuration and deployment for Council services.
This role, 2nd-Line IT Support Specialist — Troubleshooting & Deployments at Walsall Council, could be your next career step.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Walsall, England, United Kingdom.
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