Service Co-Ordinator

Service Co‑ordinator – Heavy Plant – Walsall

A leading UK dealership specialising in Heavy Plant are looking for a Service Co‑ordinator to join their team to hold responsibility for end to end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.

Role:
Service Co‑ordinator
Area:
Walsall
Salary: £38,500 + benefits

• Health Cash Plan
• Free Physio Access
• 24/7 GP Service
• Enhanced Sick Pay
• Family Leave
• IVF Support
• Retirement Support
• Enhanced Pension
• Cycle to Work
• Discounts Platform

• Co‑ordination of engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job
• Quoting for any additional repairs identified as required
• Ensure compliance with all processes and dealer operating standards
• Ensure adherence to time frames and technical information, and to close all jobs in a timely manner
• Strive to meet relevant KPI's

• Excellent Customer service skills both over the phone and email
• Understanding mechanical terminology and able to read and understand technical reports
• Strong IT skills
• Ability to work in a fast paced environment with conflicting priorities
• Ability to manage resources through planning and co‑ordinating

Apply online or call (phone number removed) for a confidential discussion / (url removed)