Operations Manager

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Our client is a trusted partner behind some of the world's most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category C components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress.

We’re looking for a driven and dynamic Operations Manager to contribute to our continued success on a global scale. We are looking to recruit 2 × Operations Managers to join our new National Distribution Centre based in the West Midlands (WS2 8DQ
). The role is 37.5 hours per week.

The role reports to the NDC Warehouse Manager. The Operations Manager will lead and direct the day-to-day operations of the warehouse during assigned shifts, ensuring the highest standards of safety, people development, customer service, and operational excellence. The role is pivotal in delivering a safe working environment, a motivated and capable team, and efficient, customer‑focused warehouse operations.

• Champion a proactive safety culture through visible leadership, regular safety walks, and robust incident management.
• Ensure all colleagues are trained and competent in safe working practices, including the use of PPE and adherence to site‑specific safety protocols.
• Lead the execution of the Warehouse Health & Safety Improvement Plan, closing compliance gaps and embedding continuous improvement, working with the UK & EHS Manager to develop the plans.
• Maintain all warehouse equipment to legal and operational standards, ensuring regular inspections and servicing.
• Conduct and document safety observations, audits, and corrective actions in a timely and effective manner.

• Lead, coach, and develop a team of Team Leaders and warehouse operatives, fostering a high‑performance culture.
• Conduct regular 1:1s and bi‑annual performance reviews, setting clear objectives and development plans.
• Maintain and execute a comprehensive training matrix to ensure flexibility and capability across all warehouse functions.
• Promote workforce engagement through structured communication channels to include shift briefings, weekly whole team briefings, visual management (e.g. of KPIs and other metrics), and town halls.
• Support succession planning and talent development initiatives in collaboration with HR and senior leadership.

• Deliver shift performance against key metrics including OTIF (On Time In Full), pick accuracy, and productivity targets.
• Drive Continuous Improvement initiatives using Lean tools such as 5S, GEMBA walks, and root cause analysis.
• Ensure effective labour planning, including holiday and absence management, to meet fluctuating operational demands.
• Manage labour budget effectively, including management and control of overtime.
• Oversee all Goods in and Despatch activities, ensuring efficient flow of materials and accurate system transactions.
• Collaborate cross‑functionally with Logistics, Customer Service, and Supply Chain teams to resolve issues and enhance service delivery.

The ideal candidate will have a minimum of 4 years’ experience in Warehouse Leadership, preferably within the fastenings industry, possess proven leadership skills and the ability to motivate and inspire others. A demonstrable experience in transforming culture, business performance, and uplifting standards would be desirable. A desire to succeed is a must, along with a can‑do attitude, working to deadlines in a fast‑paced environment, and the ability to think on their feet.

Flexibility and prioritisation skills are essential.

The candidate will have excellent communication skills, both verbal and written, to build good relationships with internal and external stakeholders. Also be proficient with WMS and Microsoft Office Suite.

Flexibility around working hours is required to ensure the smooth functioning of the warehouse operation. The candidate must have a full driving licence.