Neighbourhood Services Manager; Data & Partnerships

Location:
Walsall, West Midlands

Contract:
Permanent, Full Time, 37 hours per week

• Support the delivery of customer-focused services that achieve key performance indicators and high satisfaction levels
• Oversee neighbourhood plans within your region, identifying opportunities for joint working and boundary collaboration
• Use performance and neighbourhood data to inform operational decision-making and service improvements
• Support contract monitoring and performance management activity
• Develop effective working relationships with contractors, partner agencies, local authorities and internal stakeholders
• Assist in maintaining high standards of neighbourhood and contracted service delivery
• Support the management and development of a high-performing team
• Contribute to the implementation of service strategies, policies and operational improvements
• Support budget monitoring and performance in line with business objectives

• Recent and relevant experience within housing, with a strong understanding of neighbourhood services
• Experience of managing or supporting teams to deliver excellent customer outcomes
• Experience of partnership working with agencies, contractors and stakeholders
• Knowledge of housing management legislation, regulation and operational practice
• Experience of developing or implementing housing strategies, policies or service improvements
• Strong analytical skills with the ability to use data to support decision-making
• Excellent communication and report‑writing skills
• Strong IT skills with the ability to use systems and data effectively
• The ability to work under pressure, manage conflicting priorities and make sound decisions
• A full UK driving licence and access to a vehicle

In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre‑employment screening process.