Housing Officer, Management

Are you passionate about supporting communities and making a real difference to people`s lives? Green Square Accord  is looking for a dedicated and customer-focused Housing Officer to join our Localities Team in Birmingham.

As a Housing Officer, you will play a key role in delivering high-quality tenancy management services across our communities. Working closely with customers, colleagues, and partner agencies, you will help sustain tenancies, resolve neighbourhood issues, and support safer, cleaner, and stronger communities.

You’ll manage a varied caseload including;

• Tenancy management and sustainment
• Estate inspections and neighbourhood management
• Tenancy audits, fraud investigations, and tenancy changes
• Partnership working with local authorities, police, social services, and support agencies
• Supporting vulnerable customers to maintain successful tenancies
• Managing emergency transfers, decants, and customer complaints

This is a highly visible, customer-facing role where no two days are the same.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

We`re seeking an organised, resilient, and proactive individual with excellent communication skills and a strong understanding of housing management.

• Experience in housing or tenancy management
• Knowledge of housing and tenancy law
• Experience managing ASB and tenancy enforcement cases
• Strong customer service and conflict resolution skills
• Ability to manage a busy and varied workload independently
• Experience working with vulnerable customers and external agencies
• Excellent written and verbal communication skills
• Good IT skills including Microsoft Office
• Full UK driving licence and access to a vehicle for business use
• CIH membership or housing qualification
• Experience preparing legal documentation
  
  Knowledge of welfare benefits and social housing regulation
• Experience using housing management systems such as MRI

We offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!