Account Manager Team Manager

Job Description

Contact Centre Team Manager – Account Manager

Working Monday to Friday 37.5 h

£32,926 plus a competitive bonus structure - Excellent career development, discounted products and services, and much more!

We are currently recruiting an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre. This could be a hybrid opportunity for the right person.

As a Brakes Team Manager you will be responsible for leading and motivating a team of up to 12 Account Managers. The role is directly accountable for recruitment, selection, and ongoing performance and development of team members, leading a culture of empowerment where every sales and service opportunity is realized. You will be provided with all the training and support necessary and will be a valuable member of the team, contributing to the success of our business while working with a great team of people and having fun along the way!

• Direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
• Support the Operations Manager in delivering the strategic plan for the department, including participation in projects as required by the business.
• Identify opportunities to improve revenue and customer experience.
• Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
• Coaching, advisory, coordination, and delivery.
• Explain goals and objectives clearly and deliver important messages to teams.
• Set KPIs aligned to business objectives, incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.

• Natural people person and problem solver with a real drive to deliver results. Minimum 2 years’ experience at team manager or supervisor level, in a contact centre environment managing a sales-based team.
• Results-oriented – confident, self-motivated, and positive attitude with strong commercial awareness.
• Customer-centric approach in all dealings with customers, peers, staff, and suppliers.
• Proactive feedback culture champion.
• Computer literacy: confident user of Microsoft Office applications, including Excel, Word, and PowerPoint.
• Excellent communication, influencing, and negotiation skills, both written and verbal.
• Outstanding planning and organisational skills with ability to work under pressure and prioritise in a deadline-driven environment.
• Role model Brakes values at all times.
• Ability to build and maintain good working relationships at all levels.
• Leads, inspires, and promotes confidence within a team.
• Exceptional customer handling skills and experience with strong problem solving capabilities.

• A competitive salary.
• Huge discount on all sorts of food and award-winning products.
• Generous holiday allowance, with option to purchase more.
• Recognition awards and incentives.
• Pension.
• Real career opportunities – being part of Sysco, the world’s leading food service business, opens up a world of possibility.
• And much more.