Care Group Manager Paediatrics NNU

Responsible for the day to day operational management of Paediatric and Neonatal specialities within the Division of Women's, Children's and Clinical Support Services. They will assist the Divisional Directors, Clinical Lead, Matron and Divisional Director of Nursing in ensuring that the Division delivers its financial, activity, patient experience and clinical and quality targets are achieved.

The role is accountable for the effective and efficient delivery of services, ensuring adherence to quality standards, safety and clinical performance indicators. key responsibilities include working closely with GPs, Social Care and the Clinical Team to improve patient pathways and ensure timely emergency management. The role supports strategic planning alignment with Trust objectives, including developing and negotiating business and service plans with Divisional Directors.

There is a strong focus on capacity planning, service level agreement negotiations and income projections, ensuring sustainable service delivery. The role involves oversight of improvement programs, clinical policy implementation and service model development. It ensures effective patient flow, particularly in inpatient and frailty pathways, to minimise delays and maximise safety. additional the role serves as a key contact for assessment areas ensuring delivery of clinical indicator sand monitoring of performance standards across specialities

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Management of Staff

Provide direct line management to identified Care Group personnel. Working with the Divisional Directors and other Care Group Managers develop a work force plan for the Division consistent with the Trusts overall plan.

To ensure all staff in the care group are managed in accordance with Trust HR policies and procedures including recruitment and selection, performance management, appraisal and personal development.

Develop mechanisms and communicate Trust objectives, plans and progress from the Division to Care Group and Service Level. Maintain a culture that engages and involves staff in decisions on how services are provided and how quality and access targets are delivered. To undertake appraisals effectively and in a timely manner ensuring the employee has a personal development plan and any training needs identified.

Engage with patients and carers, ensuring the services provided are of a high quality and has the patient at the centre of its design and delivery.

Performance management

To be accountable with the Divisional Directors and the Clinical Director for the Divisions performance against plan. To be responsible for ensuring that the Trusts objectives and core deliverables, dependent upon this service, are delivered. This will require the implementation/maintenance of a performance management system aligned to the Trusts Performance Management Framework to ensure that all staff are aware of their role in the delivery of the Trusts objectives and core deliverables.

Working in conjunction with the Divisional Directors, introduce systems to ensure collection and analysis of data for continuous performance measurement of services across the care group. Highlight and report any areas of over / under performance and take corrective action as appropriate. Responsible for dealing with complaints from patients and other users of services of the Division / Specialty ensuring appropriate action is taken.

Instigate and use audit to monitor and improve service. Ensure rotas and on call arrangements are in place to manage the Care Group services 24 hours a day/365 days a year. Working with the Divisional Director of Nursing to ensure governance arrangements are upheld and a focus on quality maintained. Implement robust systems of governance and assurance which are widely understood across area of responsibility to include: emergency preparedness, safety, effectiveness, patient experience, diversity, infection prevention, and control and health and safety, safeguarding and others as determined by the Trust.

Implement monitoring arrangements to provide assurance to the Division with all relevant regulations and governance arrangements.

Comply with…