Rescue and Recovery Deployment Operations Manager OOHs

This is an exciting opportunity to lead one of the most critical areas of RAC’s operation, making sure our members receive the right support, at the right time, when they need us most. As Rescue and Recovery Deployment Operations Manager for Out of Hours, you will play a pivotal role in leading deployment teams across nights and weekends, driving performance, improving service outcomes and shaping how we deliver rescue and recovery activity across a true 24/7 environment.

We are seeking two operations managers to work 4 on 4 off who will be at the heart of fast-paced operational decision making, ensuring internal and external resources are deployed effectively to maximise customer experience and operational efficiency. Working closely with senior leaders, operational peers, technical teams, contractor partners and frontline colleagues, you will help deliver consistent outcomes across RAC’s rescue and recovery network.

• Leading associated deployment teams across the Out of Hours function, creating clarity, momentum and accountability across a complex operational environment.
• Driving delivery of key operational and customer measures.
• Ensuring rescue and recovery resources are deployed right first time to support members.
• Coaching and developing Deployment Leads and team members, building capability, confidence and consistency across the operation.
• Identifying opportunities to improve processes, remove friction and create better outcomes for customers, colleagues and partners.
• Championing change and transformation, helping teams adopt new ways of working and embedding continuous improvement into everyday activity.
• Building strong relationships across RAC, including Group Operations, technical teams, commercial areas, internal audit and external network partners.

• A proven operational leader with experience managing complex, time-sensitive teams and delivering performance through others.
• Someone with strong commercial awareness who understands how people, process, systems and data come together to influence operational results.
• A confident relationship builder who can influence at all levels, bring colleagues together and create alignment across teams and functions.
• A clear, credible communicator who can lead with pace, professionalism and purpose, especially when pressure is high.
• A passionate advocate for customer experience, with the curiosity and drive to continually improve how we serve our members.
• A resilient, adaptable and tenacious leader who can balance immediate operational demands with longer-term improvement activity.

• Share in our success
  - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
• Free RAC Ultimate breakdown cover
  - From your very first day
• Car salary sacrifice scheme
  - Includes electric vehicle options (after 12 months) to help you save on tax
• Generous holidays - 23 days plus bank holidays (rising to 25 with service)
• Pension & life cover
  - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
• Wellbeing support- 24/7 confidential support helpline for you and your family
• Exclusive discounts
  - Save on tools, tech, holidays and more through our Orange Savings portal

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way.