Care Group Support Manager

View or apply for Walsall Healthcare NHS Trust job vacancies.

Why not try our Jobs-by-Email service to be sent alerts about new vacancies as they are advertised? Our recruitment system also helps you manage the progress of your application including saving your draft applications, in addition to managing your interviews, and /DBS check appointments.

Should you have any queries for the resourcing team, they are available from 8am to 5pm, Monday to Friday. To get in touch please call

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

This role is at the heart of making a real difference to patient care. The Care Group Support Manager is responsible for leading operational performance, supporting service improvement, managing budgets and resources, and working alongside clinicians, senior nurses, and managers to deliver high-quality, efficient healthcare services. It is a varied and influential role that combines leadership, problem-solving, data-driven decision‑making, and people management to help ensure patients receive the best possible care.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

The Care Group Support Manager, plays a key role in ensuring clinical services operate effectively. Responsibilities will include:

• Leading operational performance across the Care Group, ensuring services meet quality, activity, performance, and financial targets.
• Managing day-to-day service operations
  , resolving issues quickly and supporting clinicians and senior leaders to maintain smooth service delivery.
• Monitoring and analysing performance data
  , identifying risks, trends, and opportunities for improvement, and implementing solutions to achieve targets.
• Working collaboratively with Consultants, Matrons, Clinical Directors, Finance, HR, and Performance teams to develop services and improve patient outcomes.
• Supporting financial management
  , including budget monitoring, cost improvement programmes, business case development, and ensuring value for money.
• Leading and supporting projects and service improvement initiatives
  , helping to introduce new ways of working and enhance patient experience.
• Ensuring effective governance and compliance
  , including contributing to audits, investigations, policy development, and performance management processes.
• Managing and developing staff
  , overseeing recruitment, attendance management, appraisals, training, and supporting high-performing administrative teams.
• Representing the Care Group at internal and external meetings
  , building strong relationships with stakeholders…