Shift Manager

Location: Willenhall

Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front? We’re looking for a proactive Shift Manager to join our team in Wellingborough, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment. If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you About the Role As a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness.

Your leadership will help maintain high service standards for our customers.

Key Responsibilities Process and Cost & Resource Management Oversee all critical shift processes, ensuring compliance with SLAs and SOPs. Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality. Leadership & Staff Management Communicate effectively with teams, providing clear updates on performance and objectives. Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.

Deputise for the Operations Manager when needed. Customer Focus Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution. Health & Safety Compliance Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately. Consumables & Asset Control Manage and report on consumables, ensuring optimal usage and availability.

Benefits 23 days' annual leave Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal.

Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Requirements Strong verbal & written communication skills, adaptable to different audiences Experience in a similar operational environment, including managing a team. Decision-making & problem-solving abilities Skilled in team motivation, task prioritisation, and organisation Ability to analyse KPIs, report insights, and suggest improvements Knowledge of risk assessments & health & safety protocols Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring Flexible approach, with willingness to work across shifts and multiple locations when required Additional information
- • Night Shift
• Sun - Thu (any 5 out of
7)
• 21:30 - 06:00 If you’re ready to take the next step in your career and make a real impact, apply for this Shift Manager role today!