Divisional General Manager

Job summary

Are you ready to lead transformational change in elective care and cancer services? Walsall Healthcare NHS Trust isseekingan exceptional, dynamic senior leader to join us as Divisional General Manager, driving performance improvement and innovation across our elective and cancer pathways.

You'llbringexpertisein performance, financial and staff management, and service redesign-driving improvements that truly matter.

Strong analytical, negotiation, and communication skills will enable you to influence and inspire at every levelwill help you deliver results in complex environments.

Why join us?

We are proud todeliver excellent patient access performance in cancer, ranking in the upper decline nationally for both Cancer and  addition, having the shortest waiting times in the West Midlands for incomplete RTT, but we knowthere'smore to do.

With RTT and cancer performance under intense national scrutiny, this is a pivotal opportunity to make a measurable impact on patient care and experience.

You'llbe at the heart of shaping strategy, delivering NHS constitutional standards, and ensuring sustainable improvement.

Main duties of the job About the role Reporting to the Deputy Chief Operating Officer, you will act as the Trust's subject matter expert for elective access, leading the Outpatient and Access departments and overseeing the Cancer Services team. Your remit will include:

Driving delivery of RTT and cancer targets acrossthe Trust.

Leading transformation projects to improve outpatient productivity and patient pathways.

Representing the Trust at regional and national forums (e.g.GIRFT, ICB Elective Board, Access Networks).Overseeing demand and capacity modelling, digital booking systems, and performance improvement plans.

Managing budgets and leading multidisciplinary teams to achieve efficiency and quality goals.

Whatwe'relooking for Proven senior NHS management experience with in-depth knowledge of elective care and cancer standards.

Expertise in performance, financial and staff management, and service redesign.

Strong analytical, negotiation, and communication skillsto influence at all levels.

A flexible, resilient leader who thrives under pressure and can deliver results in a complex environment.

Master's degree or equivalent professional experience.

About us Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The 170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Details Date posted
29 September 2026

Pay scheme

Agenda for change

BandBand 8cSalary
79,504 to 91,609 a year

per annum

Contract Permanent Working  pattern

Full-time

Reference number
407-SURGERY-8276510

Job locations

Walsall Manor Hospital Moat RoadWalsallWS2 9PS
United Kingdom Job description

Job responsibilities

Responsible for supporting the delivery of key access targets across all services, this includes Referral to Treatment and Cancer. Development and delivery of transformation / improvement projects, in line with Trust efficiency plan associated with outpatient and access services.

Participate in digital transformation projects, taking the lead with the National Electronic Booking System and Trusts patient management systems (e.g. Care Flow, Somerset)
Identifying and managing the risks associated with performance targets at both local and corporate levels. This includes writing comprehensive improvement plans to achieve and sustain performance mitigating risks.

Responsible for the development and implementation of policies and processes to ensure the Trust delivers performance standards as per Department of Health Guidelines and local Trusts guidance

Use expert knowledge to establish and embed patient pathways ensuring optimum treatment and waiting times, for Referral to Treatment and Cancer.

To undertake and oversee work to improve access performance across the trust, making full use…