Contracts Manager

# Contracts Manager £55,000 - £60,000 yearly
* CV-Library
* Walsall, West Midlands Charity###

Job Description Your new company

You will be joining a large and established housing provider operating across the West Midlands. The organisation is committed to delivering high-quality services, achieving value for money and continually improving the experience of its customers and communities.

Your new role

As Contracts Manager, you will take responsibility for the effective management of key grounds maintenance and cleaning contracts. Grounds maintenance contract experience is essential, while experience of managing cleaning contracts would be advantageous.

You will oversee contract performance, procurement activity, financial processes and budgets exceeding £1 million. You will ensure services remain compliant with contractual requirements and relevant internal and external regulations, while delivering value for money for the organisation and its customers.

The role will also involve:

Analysing customer feedback and developing improvement action plans

Overseeing customer complaints and service feedback

Working closely with customer groups and internal stakeholders

Managing both direct and indirect reports

Reporting and presenting to senior management and internal teams

Managing contract risks and business continuity plans

Monitoring budgets, expenditure and wider financial processes

Driving service improvements and improved customer satisfaction

What you'll need to succeed

To succeed in this role, you will need:

Essential experience managing grounds maintenance contracts

Experience managing cleaning contracts would be desirable

Knowledge and experience of procurement processes

Experience managing large budgets in excess of £1 million

Strong contract management, financial and commercial awareness

Experience managing direct and indirect reports

The ability to analyse customer feedback and turn findings into practical service improvements

Confidence handling complaints and working with customer groups

Experience reporting and presenting to senior stakeholders

Knowledge of risk management, business continuity and regulatory complianceA clear focus on customer satisfaction and value for money

What you'll get in return

You will receive an annual salary of £55,000-£60,000, paid pro rata for the six-month fixed-term contract. This is an opportunity to take ownership of high-value contracts within a leading housing organisation and make an immediate contribution to service quality, customer satisfaction and value for money.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.