Quality & Continuous Improvement Leader

Position: Quality & Continuous Improvement Leader
Location: Willenhall

We are seeking An experienced and proactive Quality & Continuous Improvement Leader that will lead, manage, and elevate quality performance across our entire business, from manufacturing and engineering through to sales, installation, and customer-facing showroom operations.

Based at our Willenhall manufacturing facility, the Quality & CI Leader will ensure full compliance with ISO 9001, lead engineering change processes, drive continuous improvement initiatives, and uplift customer experience across all touchpoints. This includes overseeing quality processes in manufacturing, engineering, warehouse operations, field installation teams, and our four public-facing showrooms in the London area.

This is a multi-site leadership role requiring strong communication, process ownership, and frequent travel to London for team meetings, audits, and performance reviews.

Who are we?

Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, with sites in the Midlands and Swindon, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust.

Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.

What will you be doing?

Quality Management & Compliance

Own and maintain the company Quality Management System (QMS) in full alignment with ISO 9001

Lead internal and external audits, corrective actions, and continuous improvement programmes

Ensure manufacturing, engineering, and supply chain activities meet defined quality standards

Maintain quality documentation, SOPs, and process controls across all locations

Manufacturing & Engineering Quality Oversight

Implement testing and inspection protocols for high-end locking and security products

Introduce systems to reduce defects, improve reliability, and support lean manufacturing

Manage engineering change control (ECN/ECO), ensuring changes are validated, documented, and implemented with minimal disruption

Partner with engineering to strengthen design-for-quality and root-cause problem solving

Coordinate cross-functional approvals for product or process changes affecting quality or compliance

Sales, Installation & Customer Experience

Develop service and quality standards for London-based sales and installation teams

Introduce metrics and feedback systems to improve installation quality and customer satisfaction

Support training programmes to ensure best practice and compliance across sales and fitting teams

Showroom Performance & Customer Satisfaction

Establish consistent service standards across all public showrooms

Improve customer journey, in-store experience, and post-purchase satisfaction

Use feedback, complaints data, and survey results to drive operational improvements

Continuous Improvement Leadership

Champion Lean, Kaizen, Six Sigma, or similar methodologies across departments

Lead cross-functional initiatives to improve productivity, reduce rework, and optimise workflow

Drive engineering change initiatives that deliver measurable performance improvements

Measure and report business-wide quality KPIs and implement improvement strategies

Act as the central quality link between manufacturing, sales, installations, and showrooms

Leadership & Collaboration

Mentor teams across the business in quality best practices

Build strong relationships with Manufacturing, Engineering, Sales, Installation, and Showroom leadership

Facilitate regular quality review meetings across Willenhall and London sites

What experience you will need to be successful:

Essential

Six Sigma Green Belt (or equivalent)

Significant experience in quality management or continuous improvement within manufacturing, engineering, or consumer products

Strong working knowledge of ISO 9001 QMS implementation, auditing, and improvement

Experience managing engineering change control processes in a technical or manufacturing environment

Proven success driving improvements across multi-site operations

Strong analytical and statistical analysis capability

Excellent problem-solving and root-cause analysis skills

Ability to manage projects independently and influence stakeholders at all levels

Excellent communication, leadership, and training capability

Willingness to travel regularly to London

Experience working with customer-facing teams (sales, service, or retail environments - desirable not essential)

What will you get in return?

You will be entitled to a competitive salary of up to £60,000 PA (depending on experience) and a great range of benefits…