Tesco Colleague

Responsibilities

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
• To take the initiative and make decisions that are right for our customers
• Work well within a team and communicate openly with others
• Build relationships with colleagues to create a team spirit, having fun and celebrating success
• Be at work on time, well presented and ready to be a brand ambassador
• Being a colleague in one of our stores means that you will help to serve our shoppers better every day
• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you
• Knowing your customers and serving them with passion and pride; giving great natural service
• Passionate and knowledgeable about the products and services within the store
• Working across the store in our service, picking and replenishment areas where required
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly
• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere
• Being knowledgeable about your store’s performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit
• Handling products with care to maintain quality and ensure they reach customers in the best condition
• Being yourself, living our values, making everyone feel welcome and always following our policies
• At times, you may be required to accept deliveries into the store

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship – it means acting responsibly and sustainably for all stakeholders, the communities we are part of and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and to be yourself ryone is welcome here. We support flexible working and are committed to providing a fully inclusive and accessible recruitment process.

Our Tesco Colleague rate of pay starts from £13.28 an hour; this increases to £14.55 for stores within the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week, with a minimum of 12 hours for those who wish to work fewer hours. Availability windows are:
Sun 15:00–23:00, Fri 15:00–23:00, Sat 15:00–23:00. Your contracted hours will be scheduled within these times and you will receive three weeks’ notice of the exact shift schedule.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in specific areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay‑day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside the home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds