Sales Executive

Sales Executive

Location:

Walsall

We are currently recruiting on behalf of our client, a well-established infrastructure support and construction supply business based in Walsall and part of a larger group within the construction and civil engineering sector.

The business operates across the civil engineering, utilities, rail, highways, and major infrastructure industries. They are more than a traditional supplier, offering a comprehensive range of construction safety products, specialist equipment, fabrication, logistics, and operational support services to complex projects across the UK. Their customers are typically principal contractors and infrastructure organisations delivering large-scale engineering and construction works.

The Role

The Sales Executive is responsible for accurately processing and administering all customer orders and enquiries, while also driving revenue growth across key accounts. The role focuses on developing strong customer relationships, identifying opportunities for increased spend, and ensuring customer needs are fully understood and met to maximise account performance.

This is a proactive, customer-focused position combining account management, order processing, and sales development to support overall business growth.

Key Responsibilities

Account Growth & Revenue Expansion

Manage and develop a portfolio of key accounts to increase revenue and maximise customer spend

Identify new opportunities within existing accounts and promote the full product and service range

Achieve agreed targets for account growth, order conversion, and customer retention

Customer Relationship Management

Build and maintain strong, long-term customer relationships

Understand customer requirements and provide suitable product and service solutions

Ensure all customer interactions are accurately recorded in the CRM/system

Quotations & Opportunity Management

Prepare accurate and timely quotations, collaborating with senior stakeholders on larger opportunities

Track and follow up all quotations, capturing feedback to support continuous improvement

Order Processing & Administration

Process customer orders accurately and efficiently

Liaise with procurement, logistics, and stores to ensure smooth fulfilment

Manage the shared sales inbox, ensuring all requests are prioritised and actioned

Customer Service

Deliver high standards of customer service across all interactions

Resolve queries promptly and escalate where necessary

Provide delivery updates and manage any issues relating to stock or scheduling

Systems, Compliance & Process

Maintain accurate documentation and system records

Support returns, credit investigations, and associated processes

Follow internal procedures and contribute to process improvements

Key Measures of Success

Achievement of monthly revenue and account growth targets

High levels of customer retention and repeat business

Accurate and timely order processing

Effective management of quotations and sales pipeline

Strong customer satisfaction and internal feedback

Consistent adherence to SLAs and KPIs

Person Specification

Essential:

Proven experience in a sales, account management, or customer-focused role

Strong ability to manage multiple accounts and priorities simultaneously

Excellent communication, negotiation, and relationship-building skills

High level of accuracy and strong administrative ability

Confident using CRM systems and Microsoft Office tools

Ability to handle high volumes of orders and enquiries

Strong customer service mindset and team collaboration skills

Desirable:

Experience with in construction, infrastructure, or industrial supply sectors

Familiarity with order processing or SOP system

What’s on Offer

Competitive salary and benefits package

Company pension and life assurance

Private medical cover

Generous annual leave entitlement plus bank holidays and additional loyalty days

Employee assistance and wellbeing support

Career development , training, and progression opportunities

Flexible benefits scheme and salary sacrifice options

Car or allowance package (dependent on role level)