Tenant Liaison Officer

Job Summary

12 month Fixed Term Contract

WPS have an exciting opportunity for a Resident Liaison Officer to join our Planned Maintenance team, supporting a long-term social housing client based in Walsall while traveling to jobs throughout the Midlands, mainly Wolverhampton, Birmingham, Stoke on Trent, Stafford, and Lichfield.

This is a key role where you'll act as the main point of contact between residents, site teams, and the client ensuring works are delivered smoothly while maintaining a positive customer experience throughout.

• Act as the primary point of contact for residents, keeping them informed before, during and after works
• Ensure residents fully understand the planned works programme and access requirements
• Build strong relationships with residents, site teams, and stakeholders
• Support the delivery of planned works programmes on time, safely, and to a high standard
• Manage and resolve complaints, concerns, and access issues in a professional and timely manner
• Coordinate property access and highlight any vulnerable resident needs or adjustments required
• Attend and support resident meetings, community events, and client reviews
• Maintain accurate records and ensure clear communication across all parties

We're looking for someone who is customer‑focused, organized, and confident communicating with a wide range of people
.

• Previous experience as a Resident Liaison Officer (RLO) or similar customer‑facing role within social housing or construction
• Strong customer service and communication skills
• Ability to manage challenging situations with empathy and professionalism
• Good organisation and problem‑solving skills
• A full UK driving licence (essential due to travel across sites)

• A genuine passion for delivering a positive resident experience
• The ability to build trust and rapport quickly
• A proactive, solutions‑focused approach
• Strong attention to detail and ability to stay organized in a busy environment

• Opportunity to work on a long-term, secure contract with a valued social housing client
• Be part of a supportive and collaborative team environment
• Play a key role in improving homes and communities across the West Midlands

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks.

To learn more about the checks included in this process, please click on the following link:
National Security Vetting.