Security Officer

Security Officer –

Salary: G5 £ 28,598-£31,022

Location: Walsall

Contract: Permanent

Hours: 37 hours, 52 weeks (flexible 7am-3pm, 10am-6pm, 12am-8pm work pattern)

About the Role

Walsall Council is looking to appoint a dedicated and professional Security Officer to join our service, based at our Civic Premises. You will play a vital role in ensuring the safety and security of Council buildings, employees, visitors and assets. Acting as a visible and reassuring presence, you will help maintain a safe environment while providing a polite, professional and customer‑focused service.

This is a frontline role that requires confidence, good judgement and the ability to respond calmly and effectively to a wide range of situations.

Key Responsibilities

• Provide a visible security presence within the Civic Premises
• Carry out regular patrols and inspections of the site
• Operate and monitor CCTV systems, ensuring accurate logs and records are maintained
• Control access to the building in line with policies and procedures
• Identify and manage unwanted behaviour, disputes or security risks
• Respond to alarms, incidents and requests for assistance
• Liaise with emergency services and other authorities where required
• Challenge and report suspicious activity
• Produce written incident reports when necessary
• Implement emergency procedures, including fire evacuation arrangements
• Act as a Fire Marshal and provide first aid support when required
• Use radio communication clearly and appropriately

About You

You will be calm, professional and customer-focused, with the ability to handle challenging situations confidently and appropriately. You will understand the importance of clear communication, confidentiality and equality in a public‑facing environment.

Essential Requirements

• A valid SIA licence
• A valid CCTV licence
• Experience of operating CCTV, access control and security alarm systems
• Knowledge of criminal and civil law relevant to security work
• Experience of front-of-house security in a public or large estate setting
• Good IT skills, including the ability to use online systems and Microsoft Office
• Excellent customer service and communication skills
• First aid trained (or willing to undertake training)
• GCSE (or equivalent) Level 2 English
• Commitment to equality, diversity and confidentiality

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.