Housing Options Officer

We are a leading housing services provider based in the North West, dedicated to delivering high-quality housing solutions to our local communities. We are seeking a motivated and experienced Housing Options Officer to join our team. This is a fantastic opportunity for individuals who are passionate about helping people and making a real difference in their community.

As a Housing Options Officer, you will play a vital role in delivering effective housing advice and support to individuals and families in need. You will be responsible for assessing housing needs, providing advice on housing options, and ensuring that clients are directed to the appropriate services and support. You will also manage cases from initial enquiry to resolution, working collaboratively with other agencies to provide holistic support.

• Provide housing advice and assistance to clients, including the prevention of homelessness and offering sustainable housing solutions.
• Conduct assessments to determine clients' housing needs and eligibility for assistance.
• Offer information on available housing options, including social housing, private rentals, and supported accommodation.
• Support clients through the application process for housing and homelessness assistance.
• Work with other agencies and local authorities to coordinate and refer clients to additional support services (e.g., social services, welfare advice, etc.).
• Maintain accurate case files and records in accordance with legal and organisational requirements.
• Develop and implement personal housing plans for clients, ensuring that their needs and preferences are taken into account.
• Monitor and review clients' cases, ensuring progress is made and clients are receiving appropriate support.
• Stay up-to-date with housing law, policies, and local authority regulations to provide accurate, relevant, and up-to-date advice.

• Previous experience in housing options, homelessness prevention, or a related social care/health environment.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of clients.
• Knowledge of housing law, policies, and procedures, particularly related to homelessness and housing options.
• Strong case management and organisational skills, with the ability to work under pressure and manage a caseload effectively.
• Empathy and a commitment to providing high-quality customer service, ensuring the best outcomes for clients.
• Ability to work independently and as part of a team.
• A good understanding of local services and resources available to support clients.