Success Coach

Job Title

Success Coach (Rapid Employment)

Walsall - WS1 1SE

Full-time

£28,000- £29,500 | OTE: £39,000

Join Starting Point Recruitment as a Success Coach and play a pivotal role in transforming lives by helping job‑ready individuals move quickly into sustainable employment. We’re looking for a dynamic, target‑driven professional with great people skills, a passion for results, and the ability to build strong relationships with both candidates and employers.

• Manage a caseload of participants, helping them swiftly transition into sustainable employment
• Submit tailored job applications to live vacancies identified by our Business Development Team.
• Actively engage with employers to match candidates with suitable job opportunities.
• Provide post-placement support to ensure long‑term success.
• Keep accurate, up‑to‑date records within our case management system.

• Effectively manage a caseload of unemployed participants, providing tailored support to help them overcome employment barriers and secure sustainable jobs. This includes offering encouragement, training, and consistent monitoring to guide their progress.
• Conduct comprehensive needs assessments and collaborate with participants, to create personalised action plans. Focus on enhancing their skills, improving their CVs, refining interview techniques, identifying job opportunities, and tracking their progress towards employment.
• Develop strong, collaborative relationships with participants, delivering personalised support that motivates, coaches, and challenges them to reach their full potential, ultimately securing lasting employment.
• Oversee the entire participants journey, conducting regular reviews to measure progress and providing ongoing advice, guidance, and referrals to specialist services when necessary.
• Meet performance and target requirements as outlined by contractual obligations, achieving individual daily, weekly, and monthly goals set by the Centre Manager.
• Provide post‑employment support to ensure clients maintain their employment and well‑being, identifying and mitigating potential risks to achieving their objectives.
• Collaborate with partners to contribute to and influence the development of participants’ action plans. This includes coordinating with agencies such as Jobcentre Plus (JCP), integrating health provider support, or co‑delivering services with local authority social services.
• Participate in regular case conferences with partner organisations, employers, and team members to ensure a seamless and consistent client experience. Organise and coordinate a diverse schedule of activities, including one‑on‑one meetings, group sessions, outreach appointments, and employer engagement.
• Foster and maintain strong relationships with employers, working closely with the Employer Relations Officer to identify job vacancies and tailor them to participants' strengths and needs. Continue to support both clients and employers after job placement.
• Build and maintain connections with community services that support clients in achieving their employment and well‑being goals, including opportunities for volunteering, benefits advice, counselling, housing support, training, health services, and leisure activities.
• Take full responsibility for all case management tasks, including maintaining efficient administrative procedures, producing relevant records and reports, and updating client information in the case management system. Ensure that all documentation is completed, and client files are maintained according to contractual and quality compliance standards.
• Stay informed about the benefits system and client entitlements to provide accurate advice and support.
• Attend departmental meetings and best practice sessions as required, ensuring the delivery of a quality service that meets contractual requirements and actively encourages client participation in evaluations and feedback.
• Maintain up‑to‑date knowledge of the local labour market, sector developments, training opportunities, and relevant support agencies, particularly those offering health and well‑being services.
• Work as part of…