Welfare Quality & Performance Lead

Housing & Welfare Quality & Performance Lead -

Grade: G8;
Salary Range: £39,152 - £41,771

Are you driven by the ambition to elevate standards and deliver excellence across housing and homelessness services in Walsall? Do you want to play a pivotal role in shaping a prevention‑first culture that transforms outcomes for vulnerable residents? If you thrive on insight, innovation, and continuous improvement, we invite you to step forward as our next Housing & Welfare Quality & Performance Lead.

We’re seeking a dynamic, forward‑thinking professional to join our Housing Service in a permanent capacity. This is your opportunity to make a real difference—strengthening quality, driving performance, and embedding a culture of prevention that ensures every resident receives the right support at the right time.

As Housing & Welfare Quality & Performance Lead, you will be a catalyst for excellence—championing high‑quality casework, driving performance improvements, and embedding prevention at the heart of service delivery. You’ll lead on quality assurance, performance monitoring, and staff development, ensuring compliance with the Homelessness Reduction Act (HRA) and Parts 6 and 7 of the Housing Act 1996. Your work will directly enhance outcomes for residents facing housing challenges.

• Champion Quality & Compliance:
  Lead robust quality assurance frameworks, including audits and case reviews, ensuring high standards of casework and strict adherence to HRA timescales and statutory duties.
• Drive Performance Improvement:
  Analyse data and performance indicators to identify trends, measure effectiveness, and implement targeted improvements that enhance prevention outcomes and service delivery.
• Embed a Prevention‑First Approach:
  Lead the development and implementation of best practice interventions, ensuring prevention and early help are central to all aspects of homelessness services.
• Develop & Empower Staff:
  Design and deliver impactful training programmes, support induction, and provide ongoing coaching to build capability and confidence across the service.
• Lead Insight & Innovation:
  Horizon‑scan for policy changes, develop guidance and tools, and ensure the service is prepared to respond proactively to legislative and sector developments.
• Strengthen Casework Excellence:
  Support staff with expert advice, maintain knowledge resources, and ensure high‑quality, timely casework is consistently delivered.
• Amplify Customer Voice:
  Capture and utilise resident feedback to shape continuous improvement, ensuring services remain responsive, inclusive, and effective.

• Subject Matter Expert:
  You bring in‑depth knowledge of homelessness legislation, including the Homelessness Reduction Act and Parts 6 and 7 of the Housing Act 1996, alongside experience of quality frameworks and statutory deadlines.
• Passionate About Prevention:
  You are committed to early intervention and delivering innovative, prevention‑led solutions that improve outcomes for vulnerable residents.
• Analytical & Insight‑Driven:
  You confidently use data and evidence to identify opportunities, influence decision‑making, and drive meaningful change.
• Skilled Trainer & Developer:
  You have experience designing and delivering training, with a passion for building capability and nurturing high‑performing teams.

• Professional Growth:
  Access to ongoing development opportunities, training programmes, and support for professional qualifications.
• Supportive Culture:
  Be part of a service that values inclusion, celebrates success, and invests in its people.
• Flexible Working:
  A hybrid approach with core hours Monday to Thursday, 8:45am–5:15pm, and Friday, 8:45am–4:45pm, with some flexibility required.
• Purpose‑Driven Work:
  The opportunity to shape high‑quality services and make a lasting impact on residents facing housing challenges.

If you're ready to lead improvement, embed excellence, and make a tangible difference across Walsall’s housing and homelessness services, we want to hear from you. Join us and help create a future where prevention, quality, and positive outcomes are at the heart of everything we do.

Closing date: 3rd August 2026

Interview…