Welfare Support Officer

Walsall Council, Housing & Welfare Support Officer -

• Salary £31,537 - £34,434 Grade G6
• Contract Type:
  Fixed Term until 31/03/2029
• Working Hours:
  
  37 a week

• Conduct outreach work in pairs through daily street visits, engaging with people sleeping rough, assessing needs, and making referrals to housing providers.
• Support the smooth transition from the street to accommodation with personalized support plans for each individual.
• Manage a caseload of former rough sleepers in new accommodation, providing tenancy support to prevent return to homelessness.
• Demonstrate persistence, resilience, and creativity when engaging with rough sleepers, helping them manage and address challenges.
• Collaborate with partner services and community sectors through the Rough Sleeper Initiative (RSI) Team to facilitate moves into permanent accommodation.
• Remove barriers and create opportunities for rough sleepers and newly housed individuals through persistent, creative service.
• Provide early morning outreach and occasionally work unsociable hours, maintaining effective teamwork.

• Experience working with rough sleepers, hard‑to‑reach groups, or individuals with complex needs.
• Awareness of the challenges faced by homeless rough sleepers, including addiction, complex needs, and lack of access to public funds.
• Excellent communication, listening, negotiating, and advocacy skills.
• Ability to work independently and manage a personal caseload.
• Proficiency in maintaining accurate records across multiple computerised systems.
• Conflict resolution skills to prevent escalation.
• Valid vehicle licence and ability to use a vehicle for work purposes.

Closing Date: 17th July 2026

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will need to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all children, young people and vulnerable adults entrusted to our care. We require all staff to share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with these groups.

Applicants appointed to posts that require an enhanced DBS clearance must declare any periods they lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) for such periods.