Housing & Welfare Officer

Walsall, United Kingdom | Posted on 30/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Location: Walsall

Contract: 2 Month Contract

Hours: Full Time

Working Pattern: Hybrid – 3 Days Office-Based Per Week

Enhanced DBS Required

We are currently recruiting for an experienced Housing & Welfare Advisor to join a busy Housing and Welfare team.

This specialist role involves providing advice and support on housing rights, homelessness, welfare benefits, income maximisation, and financial wellbeing. You will work directly with residents to help them access the support and assistance they need while promoting independence, housing stability, and improved outcomes.

You will also work closely with a range of internal teams and external organisations, supporting partnership initiatives and representing customers at Tribunals and Court Hearings where required.

Provide specialist advice on:

• Housing Rights
• Homelessness Legislation
• Welfare Benefits
• Welfare Reform
• Welfare Rights

Manage a caseload of housing and welfare-related cases.

Support residents to maximise their income and access available benefits.

Assist vulnerable households facing housing, financial, or welfare challenges.

Represent clients at Tribunals and Court Hearings where appropriate.

Work collaboratively with partner agencies and stakeholders to achieve positive outcomes.

Support joint working initiatives and externally funded projects.

Promote financial inclusion, wellbeing, and tenancy sustainment.

Maintain accurate records, reports, and case notes.

Ensure services are delivered in line with legislation, policies, and procedures.

Deliver a responsive, customer-focused service to residents and stakeholders.

Enhanced DBS Check.

Experience providing Housing Advice, Welfare Rights, Benefits Advice, or Homelessness Prevention services.

Strong knowledge of:

• Homelessness Law
• Welfare Benefits
• Welfare Reform

Experience managing complex customer cases.

Experience supporting vulnerable individuals and households.

Excellent communication, advocacy, and negotiation skills.

Experience working with multiple agencies and stakeholders.

Ability to work independently and manage a varied workload.

Strong report writing and case recording skills.

• Previous Local Authority experience.
• Experience representing customers at Tribunals or Court Hearings.
• Knowledge of debt advice, tenancy sustainment, or financial inclusion services.
• Experience delivering partnership projects or externally funded programmes.
• Excellent customer service and communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to interpret and explain legislation clearly.
• Organised and able to manage competing priorities.
• Empathetic and person-centred approach.
• Ability to build effective relationships with customers and partners.
• Resilient and professional when managing complex cases.

• 2 Month Contract
• Location:
  Walsall
• Hybrid Working – 3 Days Office-Based Per Week
• Enhanced DBS Required
• Bi-weekly Pay
• Opportunity to work within a specialist Housing & Welfare service.
• Varied role covering housing advice, welfare rights, income maximisation, and advocacy.

Applications are particularly welcomed from candidates with experience as a Housing Advisor, Welfare Rights Officer, Housing Options Officer, Homelessness Prevention Officer, Welfare Benefits Advisor, Financial Inclusion Officer, Housing Support Officer, or Income Maximisation Advisor.