Rough Sleep Support Worker

Contract | Civic Recruitment Limited | United Kingdom

Posted On 26/10/2026

Community & Social

City Walsall

Province West Midlands

Postal Code WS1

3 Months Contract with a Local Authority

As a Rough Sleeper Support Worker , you will provide outreach, support and intervention services to vulnerable adults who are homeless, rough sleeping, at risk of homelessness, or have complex support needs. You will work to help individuals secure and sustain accommodation while improving their independence, wellbeing and life skills.

• Conduct outreach activities across the Walsall borough to identify and engage rough sleepers.
• Follow up referrals and undertake proactive casework interventions.
• Complete holistic risk and needs assessments.
• Develop and review support plans and risk management plans.
• Support service users to access accommodation and sustain tenancies.
• Encourage engagement with education, training and employment opportunities.
• Support service users to build family and community support networks.
• Assist with benefit claims and income maximisation.
• Accompany service users to appointments when required.
• Respond to crises and provide practical and emotional support.
• Maintain accurate case records and support documentation.
• Safeguard vulnerable adults and escalation concerns appropriately.
• Support volunteers, trainees and new team members where required.

• Previous experience supporting homeless individuals, rough sleepers or vulnerable adults.
• Experience undertaking support planning, risk assessments and needs assessments.
• Knowledge of homelessness services and housing support.
• Understanding of safeguarding practices.
• Experience working with individuals with complex needs.
• Knowledge of issues including substance misuse, mental health and offending behaviours.
• Strong case management and record-keeping skills.
• Ability to work independently and manage a varied caseload.
• Excellent communication and engagement skills.
• Full UK Driving Licence and access to a vehicle for work purposes.

• Working Pattern:
  Monday to Friday.
• Outreach Work Across the Borough Required.
• Full UK Driving Licence Required.
• Access to Own Vehicle Required.
• Enhanced DBS with Barred List Required.
• Proof of DBS Update Service Required.
• Flexible Working Required Including Early Mornings, Evenings and Occasional Weekends.
• We work on bi-weekly payment schedule.