Front Desk Receptionist

This receptionist position serves as the primary point of contact for visitors and callers, managing badging and visitor tracking systems while delivering a high level of professional, customer-focused service. You will greet and assist clients, guests, and employees, coordinate access and security processes, and provide essential administrative and clerical support. The role requires strong computer skills, exceptional communication abilities, and a polished, welcoming presence suitable for interacting with senior leadership and other stakeholders.

• Serve as the first point of contact for all visitors, clients, guests, and visiting employees, providing a warm, professional, and welcoming experience.
• Greet, check in, and direct visitors using badging and visitor management systems, ensuring all individuals are properly logged and tracked.
• Answer incoming calls promptly, route calls to the appropriate associates, and provide accurate information or assistance as needed.
• Manage visitor tracking for vendors and guests, maintaining accurate records and ensuring compliance with security and access procedures.
• Handle parking and vehicle logs, including the issuance and tracking of security access cards and keys.
• Assist with employee onboarding and offboarding processes, including coordination of access badges, keys, and related documentation.
• Manage incoming and outgoing mail and packages, ensuring timely distribution and accurate documentation.
• Perform data entry and maintain logs, records, and other documentation related to visitors, access, and administrative activities.
• Provide administrative and clerical support, including Microsoft Office tasks, filing, and general office coordination.
• Support the annual management plan by meeting defined key performance indicators and contributing to operational efficiency.
• Perform various facility management assignments as directed, assisting with day-to-day office operations.
• Deliver a high level of customer service to all visitors and internal stakeholders, including senior and C-suite leaders, ensuring a white-glove experience.
• Maintain a professional front desk environment, upholding confidentiality, security, and organizational standards at all times.
• Minimum 510 years of customer service-related experience.
• Proficiency in a range of information technology tools and platforms.
• Strong computer skills, including proficiency with Microsoft Office.
• Excellent organizational skills with strong attention to detail.
• Excellent oral and written communication skills.
• Fluency in English.
• Ability to perform minimal physical activity, such as walking and carrying small packages.
• Experience using badging systems and logging and tracking visitors.
• Ability to manage front desk, customer service, and administrative support functions efficiently.
• Strong data entry and clerical skills.
• Ability to interact confidently and professionally with senior leadership and C-suite stakeholders.

• Experience in a corporate reception or administrative role.
• Familiarity with visitor management systems.
• Knowledge of basic office management procedures.
• Experience providing white-glove service in a professional environment.
• Degree not required; equivalent experience in customer service, reception, or administrative support is acceptable.

This role is based on-site at a professional corporate facility where a polished, business-appropriate appearance is expected. The position operates Monday through Friday from 8:00 a.m. to 5:00 p.m., with no weekend hours. You will work at the front desk and in office areas, using computers, visitor management and badging systems, and Microsoft Office applications throughout the day. The environment includes regular interaction with clients, guests, employees, and senior leadership, requiring a calm, courteous, and service-oriented demeanor.

Onsite parking is available. The role involves minimal physical activity, such as walking within the facility and carrying small packages. This is a long-term opportunity with a plan to convert the role to a full-time permanent position, offering a stable and engaging work setting focused on high-quality service and professional standards.

This is a Contract position based out of Waltham, MA.

The pay range for this position is $28.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many…