Practice Assistant II, Vascular Center

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGH West Vascular Center | Onsite | Full-Time Build your healthcare career while making a meaningful difference in vascular surgery and the patient experience! We are seeking an organized, compassionate, and patient-focused Practice Assistant II to join the MGH West Vascular Center at Massachusetts General Hospital. In this important administrative role, you’ll serve as a key point of contact for patients, providing front desk support, coordinating appointments, and helping ensure smooth and efficient daily practice operations.

Working closely with vascular surgeons, clinical staff, and administrative colleagues, you’ll manage patient communications, scheduling, registration, and other essential administrative responsibilities. This is an exciting opportunity to develop specialized expertise in vascular surgery while contributing to a collaborative team dedicated to delivering exceptional patient care.

• Provide front desk coverage, greet and assist patients, and create a welcoming and professional experience throughout their visits.
• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately route messages and requests to clinical staff.
• Serve as a key point of contact for patients, providers, and administrative colleagues, ensuring timely and effective communication.
• Process patient billing forms, scan documentation into Epic, and maintain accurate patient records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Support complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and performing general administrative tasks.
• Assist with resolving scheduling challenges, patient inquiries, and routine administrative issues to maintain efficient practice workflows.
• Collaborate with vascular surgeons, clinical teams, and administrative colleagues to support coordinated patient care and a positive patient experience.

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escape complex concerns.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent…