Special Hazards Inside Sales Representative​/APM

We are looking for a Special Hazards Inside Sales Representative / Assistant Project Manager (APM) to join our Special Hazards team. This role is ideal for someone who enjoys a combination of sales, customer service, estimating, and project coordination and wants to be involved throughout the lifecycle of a project.

• Qualify leads and opportunities in partnership with customers, technicians, and Outside Sales Representatives.
• Identify and develop sales opportunities resulting from deficiencies discovered during inspections and service visits.
• Prepare service estimates and proposals, including labor, vendor materials, and subcontractor costs.
• Develop proposals for:
  • Repair and replacement work
  • Preventive Maintenance Agreements
  • Quote letters
  • Capital expenditure and budget pricing
• Create and deliver proposals to customers in support of the Outside Sales team.
• Manage unassigned accounts and develop opportunities as they arise.
• Assist Outside Sales Representatives with building and maintaining strong customer relationships.
• Communicate with customers by phone, email, and virtual communication platforms.

• Coordinate job walks and pre-bid meetings with operations teams.
• Assist with coordinating repairs and service activities.
• Visit technicians at jobsites to better understand site layouts, equipment, and service processes.
• Assist with material and equipment procurement.
• Coordinate equipment deliveries, warehouse activities, and subcontractors.
• Solicit vendor and subcontractor pricing for materials and equipment, including cylinders, panels, releasing systems, and other Special Hazards components.
• Assist with preparing finalized inspection reports for customers and tracking identified deficiencies.
• Upload inspection reports into the Compliance Engine as required by the Authority Having Jurisdiction (AHJ).

• Support Project Managers throughout the project lifecycle, including:
  • Providing product data submittals in accordance with project specifications.
  • Preparing and uploading stamped shop drawings and coordination drawings for end users and General Contractors.
  • Assisting with change orders.
  • Attending weekly and monthly project meetings as needed.
  • Assisting with permit applications.
  • Preparing required test certificates.
  • Providing O&M manuals, closeout documentation, and final affidavits at project completion.
  • Assisting with project turnover from Sales to Operations.

• Associate degree, business school certificate, or equivalent related experience.
• 2-4 years of experience in sales, project coordination, assistant project management, or a related field.
• Experience in the fire protection, Special Hazards, mechanical, construction, or service industries is a plus.

• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to transition effectively between sales, customer service, estimating, and project management responsibilities.
• Strong written and verbal communication skills, with the ability to work effectively with customers, technicians, subcontractors, vendors, and internal teams.
• Strong time management skills and the ability to meet deadlines.
• Positive, professional, and customer-focused attitude.
• Ability to prioritize and work effectively in a fast-paced environment.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability and willingness to learn industry-specific software and applications used to prepare proposals, reports, and project documentation.
• Experience with database or project management systems is preferred.

If you enjoy building relationships, solving problems, working with a variety of teams, and seeing your work move from a customer need to a completed project, this could be a great opportunity for you.

This is more than an inside sales position. You'll be involved in the entire process—from identifying an opportunity and developing a proposal to coordinating materials, supporting field teams, and helping bring projects to successful completion.