Leasing Consultant - ReNew Waltham
Listed on 2026-01-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Leasing Consultant - ReNew Waltham
Company: Trinity Property Consultants
Location: Waltham
Job Type: Full-time
Compensation: $20 - $22 hourly, plus lease commissions and lease renewal bonuses.
Schedule: Tuesday-Friday 9:00am-6:00pm, Saturday 10:00am-5:00pm
Job DescriptionAt Trinity Property Consultants, your expertise is the key to our continued success. Join us as an essential part of an organization that values your skills and is committed to your professional growth. Guided by our core values of innovation, teamwork, excellence, and empowerment, we have been creating vibrant communities for three decades and are proudly ranked among NHMC’s Top 50 Apartment Owners and Managers.
Responsibilities- Providing superior customer service
- Assist in complete market surveys
- Show, lease and move in prospective community members
- Update unit availability daily
- Process rental applications
- Process maintenance requests
- Receive collections in accordance with Trinity’s standards
- Clerical and phone support
- Maintain all community members files, ensuring completeness and accuracy of all file documentation
- Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure they are move-in ready to Trinity’s standards
- Resolve resident complaints and direct pertinent issues to Supervisor
- Conduct community member’s move-out unit walks
- Additional tasks or duties assigned by Supervisor
Physical Demands:
- Regularly required to sit, stand, walk, reach using feet, legs, back, arms and hands; talk and hear.
- May occasionally be required to climb.
- Work at a personal computer and talk on the phone for extended periods.
- Detect auditory and/or visual alarms.
- Available to work extended/flexible hours and weekends as needed.
Attendance/Travel: Full-time position; may require availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation in company functions and events.
Essential Functions- Handle high stress situations effectively
- Exhibit strong leadership skills
- Excellent communication skills
- Superior collection skills
- Administrative and organizational skills
- Time management skills and ability to prioritize wisely
- Customer service orientation
- Strong sales background
- Knowledge of state law as it relates to fair housing
- Intermediate computer and Internet knowledge
- Intermediate knowledge of MS Word, Excel and Outlook
- Prefer knowledge of Yardi, Voyager, LRO, Entrata, Resident Check
- Commitment to ongoing professional development and career growth through company continuing education programs
- High school education or equivalent required
- Fluent reading and writing in English; accurately perform intermediate mathematical functions and use all on-site resident management software functions
- One year of experience in a service industry preferred
- Medical, Dental & Vision. Free PPO-HSA medical plan (with $1,200 annual employer contribution) to all employees outside CA. In California, employees can choose between free PPO-HSA and HMO plan. 100% monthly premium covered for employee dental and vision. FSA & Dependent Care options available.
- Retirement Plans. 2% employer match on 401(k); eligible after 90 days.
- Group Life, Long-Term, and Short-Term Disability Insurance. Up to $25,000 life insurance and AD&D coverage.
- Paid Holidays & Vacation. Competitive paid holidays and 2-4 weeks paid vacation based on years of service (after 90 days).
- Sick Leave in compliance with state/local requirements.
- Referral Bonuses. $1,000 bonus for hires made through employee referrals.
- Volunteer Time-Off. Up to 16 hours annually – 8 hours personal, 8 hours company-sponsored.
- Employee Assistant Program (EAP). Health Advocate and Travel Assistance Program.
- Competitive Bonus & Commission Structures.
- Opportunities for Advancement. Promote from within; extensive professional development, reimbursement, scholarship opportunities.
- Additional Perks. Corporate shopping discounts, appliance discounts, lifestyle discounts.
We’re dedicated to a diverse, equitable, and inclusive workplace where everyone is valued, respected, and empowered to be themselves. We provide equal opportunities for all, irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability, or other protected classes.
Note: This job description includes the core responsibilities for Trinity Property Consultants. Duties are subject to change based on regional and organizational discretion.
See more about our Company and benefits at:
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