User Support Specialist

User Support Specialist# CAREERS## User Support Specialist Apply:
Hybrid/Partially Remote:
United States of America - Waltham:
Full time:
Posted Today:
JR021660

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
** Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
** Compensation:**$49,920 to $54,080 / year  
*
* Job Summary:

** Are you a people person looking to launch your career in Customer Experience? The User Support Specialist (USS) role is your opportunity to build a meaningful career while doing what you do best, helping people and solving problems.

As the frontline voice of US Benefits & Engagement, you'll connect with users across phone and digital channels to deliver exceptional service experiences. This isn't just a support job; it's a foundation-building role designed for high-potential individuals who want to grow with us. You'll receive structured training, ongoing coaching, and clear pathways to advance into senior support, specialist, or leadership roles.
** What makes this role special:**
* ** Growth-focused:
** We invest in developing our people with training and advancement opportunities
* ** Variety:
** Every day brings new challenges across multiple communication channels
* ** Impact:
** Your positive attitude and problem-solving skills directly improve our customers' experience
* ** Team environment:
** Work alongside supportive colleagues and mentors who want you to succeed  If you're naturally friendly, love helping people, and are eager to build expertise in a professional environment, we want to meet you.  
** Why Join US Benefits & Engagement?
** This isn't just another customer service job; it's a launchpad for your career in Customer Experience.  
** What You'll Gain:**
* ** Clear career path:
** Advancement opportunities from specialist to Senior Specialist, Specialist/Lead, Supervisor, or other departmental paths
* ** Structured training:
** Comprehensive onboarding plus ongoing learning and development
* ** Supportive culture:
** Work with a team that celebrates wins and helps you grow
* ** Competitive benefits:
** Health insurance, PTO, 401(k), and more
* ** Stability & growth:
** Join a global leader in employee benefits and engagement solutions
* ** Real impact:
** Your work directly improves the experience of thousands of users  
** Our Commitment to You:
** We believe in promoting from within. Many of our current team leads, specialists, and managers started exactly where you'll start, as User Support Associates. We invest in our people because your success is our success.  
** What You’ll Do**
* ** Connect with users daily
** through phone and digital channels via ticketing systems to resolve issues and answer questions
* ** Deliver exceptional service
** by meeting quality, satisfaction, and response time goals that ensure users feel heard and helped
* ** Document interactions thoroughly
** to maintain accurate records and enable seamless follow-up
* ** Collaborate with your team
** by escalating complex issues to Senior…