Associate Director, Market Access Training

Description Ardelyx is a commercial-stage biopharmaceutical company focused on redefining treatment approaches for patients with significant unmet medical needs. By combining scientific innovation with a collaborative, purpose-driven culture, we strive to create meaningful impact for patients. Team Ardelyx is united by a shared mission and guided by our core values:
Passionate, Fearless, Dedicated, and Inclusive. We foster an inclusive environment where employees are respected, supported, and empowered to make an impact — both within our company and in the lives of patients we serve.

Position Summary:

The Associate Director, Market Access Training leads the development and delivery of training programs for new hire onboarding and ongoing capability building across market access and patient services strategies and tactics. With a primary focus on Field Reimbursement teams, this role also supports training for other access-related functions. As a subject matter expert (SME) in reimbursement and patient access, the Associate Director equips field teams to effectively navigate payer requirements and improve patient access to therapy.

The role partners cross-functionally with internal and external stakeholders to develop high-quality learning solutions, implement a structured training curriculum, and drive continuous learning through innovative programs and expert-led sessions.

Responsibilities:

Design, develop, and deliver comprehensive onboarding programs for new hires, with primary responsibility for the Field Reimbursement team while serving as a technical training expert on access-related concepts for other functions, including field sales

Create and maintain an ongoing training curriculum to enhance team expertise, capabilities and performance, including monitoring market access trends and update training modules as required

Serve as the facilitator for live, virtual, and on-demand training sessions using adult learning principles, including elevating expertise of Field Reimbursement teams through advanced training

Deliver targeted training on payer policies, coverage requirements, prior authorization, and denial management as well as patient services-related topics Conduct regular field and virtual visits with Field Reimbursement Managers (FRMs) and Zone Access Managers (ZAMs) to observe real-world interactions with healthcare provider offices

Gather actionable insights to inform continuous improvement of training programs, ensuring content remains relevant, practical, and aligned with evolving field needs

Partner with field leadership to translate observations into targeted training enhancements, and capability-building initiatives

Partner with external vendors and internal stakeholders to design and develop training materials, including eLearning, job aids, and workshops

Establish and lead quarterly educational opportunities, engaging internal and external experts to present on key topics, including reimbursement trends, policy changes, and best practices

Continuously assess training effectiveness and implement improvements, including introducing innovative learning approaches (e.g., microlearning, case studies, simulations)
Maintain deep expertise in Medicare, Medicaid, and commercial payer policies, coding system (CPT, ICD-10, HCPCS), PA documentation and submission requirements, and patient support programs including related compliance rules

Translate complex reimbursement information into practical, actionable training for field teams

Qualifications:

BA or BS degree, advanced degree preferred, with 8 – 10 years of experience in business, preferably within the pharmaceutical or biotech industry, or equivalent experience

Demonstrated experience designing, developing, and facilitating…