Managed Services Engineer; MSE

As an integral member of Winslow Technology Group, LLC (WTG), The Managed Services Engineer (MSE) will be part of the Northstar

MS team working closely with other Northstar Managed Service Engineers, Managed Service Manager and company SMEs to implement contractually agreed upon services to our Northstar

MS customer base. The MSE role is part of a fast-paced, dynamic team environment with exposure to various systems and delivery methodologies. In this role, the MSE will have the opportunity to learn from other highly successful IT professionals, sharply honing her or his technical skills. The MSE will have solid knowledge in area of technical operations. The MSE will maintain ticket queue against quality guidelines, communicate status with customers and elevate as needed within the engineering team.

Above all, understanding the importance of Customer Success in the foundation of the delivery of successful Managed Services.

• A passion for positive customer outcomes and a sense of duty for serving customers
• A strong desire to expand their technical skills, knowledge of IT solutions, and delivery experience
• Ability to express empathy for internal and external situations
• Contextual awareness and strong analytical/critical thinking skills
• Flexibility and adaptability
• Collaborative working relationships with sales to identify and develop opportunities
• Entrepreneurial spirit
• Ability to maintain technical skills through training, certification, and self-study

As a key member of Winslow Technology Group’s Northstar

MS team, the Managed Services Engineer (MSE) delivers on our brand promise of providing peace of mind through deep technical expertise, proactive service delivery, and a white‑glove customer experience.

Northstar

MS engineers act as trusted technical consultants by driving operational excellence, communicating clearly, and creating confidence in every customer interaction. The MSE operates with precision, empathy, and accountability while balancing multiple priorities in a fast‑paced, service‑driven environment.

The ideal Managed Services Engineer is a highly capable and dependable IT professional who combines deep technical expertise with professionalism, composure, and a genuine commitment to customer success. This individual contributes meaningfully to both the technical excellence and collaborative culture of the Northstar

MS team. They actively participate in team meetings, offer insights that strengthen shared outcomes, and demonstrate consistent engagement across all internal initiatives. In customer interactions, they bring empathy, preparedness, and reliability, ensuring that every engagement reflects our white‑glove standard of service.

A successful engineer takes pride in the quality of their technical work, maintaining accuracy, completeness, and clear documentation throughout each engagement. They demonstrate strong administrative discipline, providing timely updates, accurate time entries, and proactive communication that supports transparency and accountability. Dependability and consistency are evident in their ability to meet deadlines and remain composed in fast‑paced or shifting environments.

Equally important, they contribute to the overall success of the team through collaboration, knowledge sharing, and mentorship. Success comes from display curiosity and initiative by pursuing continuous learning, identifying process improvements, and driving enhancements that strengthen both customer experience and internal operations. Through these qualities, the Managed Services Engineer embodies the professionalism, precision, and proactive mindset that defines the Northstar

MS brand.

• Serve as the technical point of contact and trusted advisor for customers
• Lead customer‑facing meetings (health checks, incident reviews, roadmap discussions) with confidence and clarity
• Communicate proactively about incidents, risks, and action plans in both technical and business‑friendly terms

• Troubleshoot and resolve issues across Microsoft,…