Reimbursement Supervisor - Front End

About Us

Would you like to be part of a fast-growing team that believes no one should have to succumb to viral-mediated cancers? Naveris, a commercial stage, precision oncology diagnostics company with facilities in Boston, MA and Durham, NC, is looking for a Reimbursement Supervisor - Front End team member to help us advance our mission of developing and delivering novel diagnostics that transform cancer detection and improve patient outcomes.

Our flagship test, Nav Dx, is a breakthrough blood-based DNA test for HPV cancers, clinically proven and already trusted by thousands of physicians and institutions across the U.S.

We are looking for a conscientious, knowledgeable Reimbursement Supervisor – Front End to join our team and oversee front-end reimbursement operations. While Naveris partners with an outsourced RCM vendor, this role provides hands‑on oversight of insurance verification, prior authorization, and front‑end billing processes to ensure clean, accurate, and timely claim submissions across Medicare, Medicaid, and commercial insurance plans.

Reporting to the Manager, Reimbursement & Appeals, this role supports the Reimbursement department by supervising front‑end billing operations and staff. The Reimbursement Supervisor – Front End is responsible for ensuring accurate insurance verification, timely claim readiness, patient collections, and compliance with billing regulations and company policies.

• Supervise, train, and evaluate the performance of front‑end billing and insurance verification staff
• Oversee daily front‑end billing operations, including insurance verification, prior authorization workflows, and financial assistance programs
• Serve as an escalation point for complex billing inquiries, discrepancies, and patient complaints, ensuring timely resolution and clean claim submission
• Assist in developing, documenting, and maintaining front‑end billing policies and procedures
• Ensure compliance with all applicable billing regulations and company policies, including HIPAA; conduct audits to identify errors and improvement opportunities
• Recommend process improvements to enhance efficiency, productivity, and cash flow
• Stay current on insurance policies, coding guidelines, and federal/state regulations through ongoing education
• Communicate effectively with patients and providers regarding billing policies, financial assistance programs, EOBs, and member responsibility in escalated cases
• Critically assess difficult situations and elevate to leadership when appropriate
• Maintain a strong understanding of the reimbursement lifecycle and communicate it clearly across teams
• Maximize utilization of systems, tools, and resources to support front‑end reimbursement activities
• Manage multiple priorities with urgency in a fast‑paced environment
• Ensure compliance with all Federal and State legislation related to billing and reimbursement
• Fully remote role (U.S.
  
  -based) with occasional travel for trainings, meetings, or on‑site presence at headquarters
• Travel requirement: up to 5%

• 4+ years of experience in reimbursement or revenue cycle management within a diagnostics company, laboratory, or commercial payer environment
• Bachelor’s degree or equivalent experience
• Prior experience leading or supervising a billing, insurance verification, or reimbursement team
• Experience with Xifin, Quadax, or Telcor preferred
• Strong understanding of medical benefit structures, including Federal, State, PPO, HMO, and indemnity plans
• Working knowledge of CPT, ICD‑10, and HCPCS coding, as well as LCD/NCD coverage guidelines
• Strong problem‑solving skills with attention to detail, judgment, and follow‑through
• Excellent verbal and written communication skills with a strong customer service mindset
• Strong troubleshooting, organizational, and time‑management skills
• Ability to adapt to changing business needs
• Self‑starter with the ability to work independently while supervising others

Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the…