Practice Assistant II, Orthopedics

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Build your career in healthcare while making a difference in the patient experience! We are seeking a friendly, organized, and patient-focused Practice Assistant to join our fast-paced Orthopedic Ambulatory Clinic. In this highly visible, patient-facing role, you will be an essential part of our team, helping ensure patients feel welcomed, informed, and supported throughout their visits. Whether you're an experienced administrative professional or looking to grow your career in healthcare, this is an excellent opportunity to develop your skills in a collaborative clinical environment.

• Serve as the first point of contact for patients, providing a welcoming and professional experience throughout check-in and check-out.
• Coordinate patient appointments, schedule follow-up visits, answer incoming calls, and respond to patient inquiries.
• Verify patient demographics, insurance information, referrals, and clinical documentation while maintaining accurate records in Epic.
• Collect co-payments, assist with patient forms and portal enrollment, and coordinate patient visits with radiology and casting services as needed.
• Keep patients informed of appointment delays and collaborate with clinical staff to support an efficient patient experience.
• Support daily practice operations, including preparing patient charts, scanning medical records, managing correspondence, and maintaining an organized front desk.
• Serve as an Epic resource for scheduling, registration, and billing, providing guidance to colleagues as needed.

• High school diploma or equivalent required.
• 2–3 years of office experience required; experience in healthcare or a customer service-driven environment is welcomed.
• Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
• Strong communication, organizational, multitasking, and time management skills.
• A patient-first mindset with the ability to remain professional, adaptable, and attentive in a busy clinical setting.
• Ability to work collaboratively with patients, providers, and administrative colleagues while maintaining accuracy and attention to detail.

• Starting pay of $20.00/hour+, based on experience
• Comprehensive benefits including medical, dental, and vision coverage
• 403(b) retirement plan
• Tuition reimbursement
• Discounted MBTA pass and additional employee perks
• Opportunity to grow your career within a world-class orthopedic program

You’ll play an important role in delivering a positive patient experience while gaining valuable exposure to orthopedic care and clinical operations. Join a team where your organizational skills, customer service expertise, and commitment to helping others make a meaningful impact every day!

Onsite

52 Second Avenue

40

Regular

Day (United States of America)

$17.71 - $23.20/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take…