Front Desk Supervisor

Location

Residence Inn Waltham 250 Second Avenue Waltham, MA 02451, USA

• Train and monitor front desk staff.
• Full understanding of the software system; assist with reservations, check‑in and check‑out.
• Uphold friendly, courteous telephone service and interactions with guests and employees.
• Coordinate with guests from arrival to departure: reservations, wake‑up calls, routing, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Assist with special requests, group blocking and unusual circumstances.
• Conduct hotel site inspections to maintain property safety and offer chaperone tours for prospective clients.
• Maximize revenues through a sales strategy and outstanding customer service.
• Develop comprehensive knowledge of rates, features, amenities and area attractions to assist clients and maintain a competitive understanding.
• Maintain confidentiality of all company information, including performance statistics, client agreements, prospective business and financial data.
• Sustain property safety through risk‑management behavior, proper inspections, participation in the Safety and Security Committee and knowledge of emergency procedures.
• Serve as a role model to demonstrate appropriate behaviors.
• Carry out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operating procedures and safety standards.
• Foster open communication channels among all employees.
• Follow all additional duties assigned by management.

• At least 2 years of hotel front desk experience.
• Excellent people skills to supervise staff.

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests.
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests in normal in‑person and phone conversations.
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ascend and descend a ladder.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: humanre

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.