Executive Housekeeper

Housekeeping Shift Manager – Encore Boston Harbor

Position Summary
Responsible for overseeing all housekeeping operations in the hotel; ensuring cleanliness, organization and high standards of service. This role involves managing housekeeping staff, maintaining quality control and ensuring guest satisfaction while adhering to budgetary guidelines and hotel policies.

• Oversee the daily operations of housekeeping, laundry and public area cleaning.
• Ensure all guest rooms, public areas and back of the house spaces meet cleanliness and presentation standards.
• Implement and enforce hotel brand standards, health regulations and safety protocols.
• Conduct regular inspections to maintain quality control and address any deficiencies.
• Recruit, train, schedule and supervise housekeeping staff.
• Foster a positive work environment and promote teamwork among associates.
• Manage the inventory of cleaning supplies, linens and guest amenities.
• Monitor departmental budgets and control labor and supply costs.
• Respond promptly and professionally to guest requests and complains.
• Ensure lost and found procedures are followed.
• Work closely with other departments, including front office and maintenance, to enhance the guest experience.

• Bachelor’s degree in hospitality management or related field is preferred but not required.
• 3-5 years of housekeeping management experience.
• Knowledge of housekeeping procedures, cleaning techniques and industry standards.
• Strong leadership, communication and problem‑solving skills.
• Ability to work flexible hours; including weekends and holidays.

Mid‑Senior level

Full‑time

Management and Manufacturing

Compensation: $65,000.00 – $75,000.00
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.