Human Resources Manager

Location: Waltham, MA

Work Schedule: Monday–Friday, On-Site

Department: People Operations

Reports To: Chief People Officer

We are seeking an experienced, hands‑on Human Resources Business Partner to support our growing organization and multi‑state workforce. This role is primarily focused on employee relations
, while also overseeing benefits administration, new hire onboarding and orientation, employee engagement and culture initiatives, and day‑to‑day HR administration.

The ideal candidate is an approachable, solutions-oriented HR professional who thrives in a high-volume, fast‑paced, high‑turnover environment
. This individual will work closely with employees and leaders at all levels to address workplace concerns, reinforce company policies and expectations, support a positive culture, and ensure consistent and fair HR practices across the organization.

This is a highly visible,
five-day-per-week, in‑office position
. The successful candidate will be someone who enjoys being accessible to employees, building relationships, and working collaboratively with operational leaders in a service-focused environment.

• Serve as the primary HR resource for employee relations matters across the organization.
• Partner with managers and leaders to address employee concerns, performance issues, attendance, conduct, workplace conflicts, and other employee relations matters.
• Conduct and document employee relations investigations, ensuring issues are handled promptly, objectively, consistently, and confidentially.
• Provide guidance to location managers on coaching, corrective action, performance management, and policy interpretation.
• Assist with disciplinary actions, performance improvement plans, and employment separations.
• Identify recurring employee relations issues and recommend solutions to improve retention, engagement, and workplace effectiveness.
• Promote consistent application of company policies and practices across locations and departments.
• Maintain appropriate documentation and HR records related to employee relations matters.

• Support the administration of employee benefit programs, including medical, dental, vision, life, disability, and other company-sponsored benefits.
• Serve as a resource for employees regarding benefit questions, eligibility, enrollment, and qualifying life events.
• Coordinate new hire benefit enrollment and annual open enrollment activities.
• Partner with benefit providers and internal leadership to resolve employee issues and ensure accurate administration.
• Assist with benefit communications and employee education.

• Manage and coordinate the new hire onboarding process to provide a welcoming and consistent employee experience.
• Conduct or coordinate new employee orientation and ensure employees understand company policies, procedures, benefits, culture, and expectations.
• Ensure required employment documentation and onboarding activities are completed accurately and timely.
• Partner with hiring managers to ensure new employees are prepared for a successful start.
• Identify opportunities to continuously improve the onboarding experience.

• Support the development and execution of programs designed to strengthen company culture, employee engagement, recognition, and retention.
• Help reinforce company values, service standards, and workplace expectations.
• Develop and support employee communication initiatives, recognition programs, employee events, and other culture-building activities.
• Maintain a visible presence throughout the organization and develop strong relationships with employees at all levels.
• Gather employee feedback and identify opportunities to improve the…