Senior Scrum Master

As a member of an innovative team of IT professionals, you will work closely with talented engineers and product owners across the globe to build and deploy the websites that help people learn, build with, sell and buy Pega applications. The IT PMO and Agile Delivery team plays an important role in helping Pega to grow by partnering with the business to roll out high quality, scalable, digital sites and enterprise applications for internal and external stakeholders, clients, and partners.

We strive for excellence and embrace agile methodologies to achieve it.

We're looking for a talented Senior Scrum Master to join our growing team. You'll work with a diverse team of content creators, developers, quality assurance engineers, and designers to help shape the digital experience across multiple digital web properties.

The Senior Scrum Master will be engaged in the planning, organizing and managing of activities to achieve successful completion of agile projects to ensure commitments on quality, scope, time and budget are met.

• Lead 2 to 3 scrum teams with a focus on ensuring the teams meet their product deliverables within the agile framework
• Contribute, as an active and engaged member, to the broader Pega Technology global scrum master community

As a Senior Scrum Master, you will be responsible for helping the Digital IT team deliver high-value features and enhancements to our global web properties, while also addressing technical debt and bug fixes. You will coordinate sprint planning, daily standups, and other scrum rituals (backlog refinement, sprint reviews/demos, retrospectives, etc.) to safeguard the quality of our products and continuously improve our processes.

• Drive the delivery of high-value features, enhancements, and bug fixes for Pega web properties, while addressing technical debt.
• Facilitate clear and consistent communication between developers, UX, QA, Product Owners, and key stakeholders to ensure alignment and progress.
• Lead Scrum ceremonies (daily stand-ups, sprint planning, backlog refinement, sprint reviews/demos, retrospectives) for global development teams to ensure smooth execution.
• Manage and monitor sprint progress to ensure tasks are on track for timely completion and assist in resolving any blockers.
• Collaborate with the IT Project Manager to maintain up-to-date project status reports, effectively managing stakeholder expectations, identify, manage, and resolve dependencies, risks, and issues across teams.
• Partner with business stakeholders to manage and prioritize the backlog, adjusting as necessary to handle urgent issues and hotfixes.
• Work closely with tech leads and stakeholders to define clear task requirements, ensuring tasks are appropriately prioritized, estimated, and aligned with team capacity.
• Manage developers’ and QA engineers’ workload by organizing tasks into sprints and assigning appropriate task owners on the Scrum board.
• Foster cross-team collaboration by coaching teams on self-organization, cross-functionality, and Agile best practices.
• Track and maintain key delivery metrics (e.g., velocity, burndown, cycle time, throughput) to monitor progress and identify areas for improvement.
• Provide meaningful reporting and insights to leadership on delivery health, predictability, and team capacity planning.
• Assist in maintaining the IT Product Roadmap, ensuring alignment with business goals and evolving priorities.
• Facilitate retrospectives to drive continuous improvement in processes, collaboration, and team performance.
• Act as a facilitator and trusted advisor, coaching not only teams but also stakeholders and leadership on Agile principles and practices.
• Resolve team conflicts and encourage open communication to support a high-performing team culture.
• Support distributed/global teams by driving effective collaboration across time zones and cultures.
• Ensure effective use and configuration of Agile tools for visibility, transparency, and reporting.

• 4+ years’ leading scrum teams, preferably new teams learning the agile process
• Strong digital agency/ product delivery / technical…