Principal Product Launch Operations Manager

Waltham, Massachusetts, United States

This role focuses on building and running the end-to-end launch engine: readiness, alignment, communication, governance, and continuous improvement across the launch lifecycle. You will act as the connective tissue between Product, Engineering, Customer Support, Marketing, and other teams to ensure every launch lands successfully. A key expectation of this role is to proactively investigate, pilot, and deploy AI-powered solutions that improve the efficiency, visibility, and efficacy of launch operations.

• Own the launch readiness framework for Tier 1 launches, ensuring repeatable, data-driven processes.
• Define launch milestones, gates, and checklists to align cross-functional stakeholders.
• Partner with TPMs to coordinate execution and maintain accountability.

• Act as the central point of contact for launch operations across Product, Engineering, Marketing, Sales, and Support.
• Facilitate alignment on launch objectives, success metrics, and timelines.
• Proactively identify risks, misalignments, or dependencies across teams and drive escalation management to ensure program success.

• Develop and maintain scalable launch operations playbooks, templates, and processes.
• Establish governance for Tier 1 launches, including readiness reviews and go/no-go decisions.
• Lead post-launch retrospectives, capturing insights and driving continuous improvement.
• Continuously identify, test, and operationalize AI and automation opportunities to streamline workflows, enhance cross-team communication, and increase launch velocity.
• Support adjacent business operations needs when required to ensure alignment of launches with broader organizational priorities.

• Provide visibility and reporting to leadership on launch status, risk, and outcomes.
• Identify bottlenecks and implement improvements to reduce cycle time and increase launch impact.
• Apply AI tools to analyze launch data, uncover patterns, and surface actionable insights that improve decision-making.

• Operate at the principal level as a thought leader for launch operations.
• Influence senior stakeholders and drive alignment across complex organizations.
• Mentor and guide peers in Product Ops and adjacent teams on launch best practices.
• Model a continuous improvement mindset, consistently raising the bar for launch operations maturity.

• 10+ years of experience in product operations, program management, or go-to-market operations, with at least 5 years focused on product launches or equivalent cross-functional initiatives.
• Proven track record of orchestrating high-profile, multi-team product or feature launches at scale.
• Exceptional organizational skills with the ability to manage complexity and ambiguity.
• Strong influencing, facilitation, and communication skills across senior leadership and cross-functional teams.
• Data-driven mindset with experience building KPIs, dashboards, or operational reporting.
• Comfortable working in a fast-paced SaaS, B2B, or technology environment.
• Demonstrated ability to evaluate and operationalize AI technologies to improve process efficiency, team productivity, and launch outcomes.
• Proficiency with common program management, collaboration, and analytics tools (e.g., Jira, Asana, Salesforce, Tableau, Confluence, Slack).
• Operates with a continuous improvement orientation and passion for operational excellence.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about Zoom Info benefits here .

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$133,000 — $209,000 USD

About us:

Zoom Info (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

Zoom Info may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here .

Zoom Info is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment…